Partner Organisation Qualis Customer Service Advisor

**Salary**

£25,396.80- £26,000

**Region**

Loughton

**Package**

Opportunity to earn a performance related cash bonus of up 15% of salary Pension scheme contributions set at 7% of salary Life Insurance cover at 4 x your annual salary Private healthcare 25 days a year holiday, plus bank holidays

**Job category/type**

Permanent - Full Time

**Date posted**

23/06/2025

**Job reference**

EREQ000428
- Do you love to collaborate and help businesses thrive?
- At Qualis as a **Customer Service Advisor**you will be supporting the operational delivery within Qualis Property Solutions and provide high quality customer service support within our Customer Service Centre.
- We have **two vacancies** for this exciting opportunity will be based in Loughton with the opportunity of hybrid working. You will join us on a full-time basis in return for a salary between** £25,396.80 to £26,000** per annum. Salary will reflect your skills and knowledge.
- You will also receive other benefits including:

- **Your role and responsibilities**:

- Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available
- Follow up works instructions as necessary
- Deal with any routine queries and any associated telephone calls and correspondence
- Collaborate as one team with the Resource Planners, Customer Experience Assistant and other staff across the Qualis Group and Epping Forest District Council
- Prepare, as required, official orders for authorisation and issuing to contractors and/or suppliers
- Deal with all initial matters relating to rechargeable work including letters, invoices and records
- Assist as required with documentation and administration within the Repairs Service
- Logging and authorising decorating vouchers for void properties
- Carry out any data entry as required
- Maintaining other records and statistics as required
- Any other duties that may be considered appropriate and necessary to the post
- Ensure confidentiality and adhere to GDPR regulations at all times
- **What you will bring to the team**:

- **Knowledge and skills**:

- General maintenance and repairs knowledge and able to plan works on a trade related basis
- General maintenance and repairs knowledge advantageous, but not essential
- Good communication and interpersonal skills with a strong customer focus
- To maintain an effective and professional approach at all times
- Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services
- Ability to problem solve, balancing customer needs with targets and constraints
- Strong planning and organisational skills
- Provide advice and guidance to customers
- Manage and prioritise own workload to take account of conflicting and changing demands and to meet agreed deadlines
- Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc
- **Qualifications and experience**:

- Relevant or equivalent experience in a planning team or customer service setting.
GCSE or equivalent in Maths & English
- Demonstrate a good understanding of safeguarding issues commensurate with the role
- Experience of working within a target driven environment
- Experience of dealing with challenging situations
- Previous experience of offering high levels of customer service and dealing with feedback from customers over the phone, in writing and in person.
- **Your team**:

- You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.
- Current job openings - Qualis Group Limited