Finance Agent

**Finance Agent**

**Work Location**: Cobalt Business Park
**Hours per week**: Full Time
**Contract type**:Permanent

Do you want to work for a company who delivers excellence for our Customers and Colleagues?

A company who focuses on our new core values:

- Deliver
- Collaborate
- Community
- Care
- Do the right thing

At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team.

We are looking for colleagues to join our team of **Finance & Processing Advisors** putting our customers at the heart of everything we do every day. Is that you?
- Do you have a passion for helping make things simple and easy for customers?
- Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
- Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

**What are we looking for in our Finance and Processing Advisors?**
- Sociable, helpful and eager to provide excellent service to customers.
- A good eye for detail, ensuring customer records are kept up to date and are accurate.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- Keen to take responsibility for managing customer information in line with GDPR
- Experience of working with computer systems
- This role involves processing customer loan documentation sent to us and dealing with these in accordance with our standard operating processes. Supporting our Customer Service colleagues when seeking support for customer enquires of a more technical financial nature.
- Bookkeeping experience is needed, and general ledger experience is advantageous as the role also involves
- Supporting our Customer Financial Assistance teams with accounts where customer is in financial difficulties (e.g. freezing interest, changing repayment schedule, managing arrears)
- Responding to technical financial queries received from internal colleagues as well as other client teams
- Completing regular General Ledger reconciliations e.g. cash movement.
- Liaising with our client’s Finance team to provide trial balance and other required reconciliation data and reports.
- A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
- And through all this achieve core Key Performance Indicators.

**Work Environment**

The role is an office based one, within our contact centre at Cobalt Business Park. Training will take place on site so we can make sure you get the best possible start and can meet your team-mates.

We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes. It’s more challenging at the moment, but we’re making use of tools such as Microsoft Teams and Workplace to stay connected and get involved

Our Finance and Processing team working hours are between 8 am and 6 pm, Monday to Friday and Saturday mornings. Shifts usually start, 8:00; 9:00 and 10:00 with a rotation for the Saturday.

**What can we offer you?**
- Competitive salary
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
- Plus, a lot more on offer.

**About the Company