Finance Agent
6 days ago
Agent – Finance and Processing
Community
Care
At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team.
We are looking for colleagues to join our team of Finance & Processing Agents putting our customers at the heart of everything we do every day. Do you have a passion for helping make things simple and easy for customers?
Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?
What are we looking for in our Finance and Processing Advisors?
Excellent Excel, Word & Email skills.
Experience of working with computer systems.
Supporting our Customer Service colleagues when seeking support for customer enquires of a more technical financial nature.
Bookkeeping experience is needed, and general ledger experience is advantageous as the role also involves;
Applying payments to customer loan accounts
Supporting our Customer Financial Assistance teams with accounts where customer is in financial difficulties (e.g. freezing interest, changing repayment schedule, managing arrears)
Responding to technical financial queries received from internal colleagues as well as other client teams
Completing regular General Ledger reconciliations e.g. cash movement.
Liaising with our client’s Finance team to provide trial balance and other required reconciliation data and reports.
And through all this achieve core Key Performance Indicators.
The role is an office based one working on our site at Cobalt Business Park, Mercury House. There is the possibility of Hybrid working after the first 6 months. Induction training is for a period of 1-week class room-based induction/overview, and then on the job training.
Your working hours will be between 8am – 6pm, Monday to Friday as well as 1 Saturday a month between 9am – 2pm, with a shorter shift during the week you are on this rotation.
Competitive salary.
Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
Mental health first aider's support.
You should be, see here for a list of the awards and recognition - DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. At DXC Technology, we believe strong connections and community are key to our success. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
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