Community Associate

2 weeks ago

London, United Kingdom Tate Full time

Front Of House Community Associate
£25K, Permanent
Based in Aldgate/Shoreditch
Far more than just an office space provider, our client creates spaces and communities that nurture and grow tech-based businesses.
At its heart, a people business: With a diverse mix of positive and passionate staff and members, they create experiences which are upbeat and enjoyable, meaningful, and varied.
This role is for someone who is genuinely motivated by making a difference in peoples working life and understand how you can influence the experience in a hospitality environment.
Attitude is far more important than experience in role. A hospitality background is preferred but not essential, providing you feel you embody the points below. You will receive plenty of incredible opportunities for growth, learning and development.
As a Community Associate, you will have cross functional responsibilities to offer multi-faceted support to members. These are detailed below.

**Tasks**:

- Be the Face of your Building - You will be the first and main point of contact to provide support and an exceptional hospitality experience to all members and guests entering the space. While managing the Front Desk during key business hours, you will ensurea well organised entrance area.
- Deliver a 5* Service - Our purpose is to deliver a service that accelerates the growth of our members. We do everything with care and conscience. Bring a critical mindset, so you can call us out and we can continually improve our offering.
- Be the Centre of the Community
- Make knowing our members your business, so you are best placed to create meaningful & mutually beneficial connections between them & the wider community.
- Requirements:

- Keen & Eager - You are a self-motivator, who is always looking to push themselves and those around them. No job is too big or too small and you are happy to give anything a go.
- Friendly
- You are a natural people person. That does not mean you are always the loudest and most extroverted, but people gravitate towards you and feel comfortable in your presence.
- Caring
- In a role where you are so central to the community, a real sense of empathy and care is essential. You consider how your words and actions impact those around you and want to go the extra mile to make people feel looked after.
- Strong Listener
- Actively listening to members is a vital skill for this role. Listening with intention, delving deeper and turning feedback into solutions will help you create a bespoke and human experience for our members.

Tate is acting as an Employment Business in relation to this vacancy.

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