Gvp, Professional Services

**Position Title**:GVP, Professional Services - EMEA**:
A little about us. Splunk is here to build a safer and more resilient digital world. We’re proud to say that we’re the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We’re also especially proud of our award-winning culture and our regular appearance on those “Best Places to Work” lists.

If you end up joining us, we’ll only ask you one thing: bring your whole, authentic self, what we call your million data points. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

**About the Role**:
The GVP, Professional Services (PS) is a transformational leader who will focus on leading the EMEA delivery team. This leader will need to execute against a plan that delivers customer success, meets or exceeds financial targets, works in partnership with the Professional Services leadership team, owns all PS roles and expands adoption of Splunk products, offerings and use cases further in our customers’ ecosystems.

**What We Offer You**:

- A fast-growing and rapidly changing business and market where you will be challenged and grow.- Highly talented and dedicated peers across all GTM and Corporate functions.- The work you’ll do will directly impact our future and how we are viewed in the market and by our customers.- Personal and professional growth. We believe in growing our leaders through ownership, new experiences, and formal and informal education.
- An open, supportive and collaborative work environment.

**What We’re Looking For**:
- Deep substantive skills and track record of diverse experience and exposure.- Flexible and responsive, able to prioritize and re-prioritize to meet business needs and issues as they arise.- Action and solution oriented mindset and leadership style.- Resilient and motivated leader with demonstrated ability to thrive in an extremely demanding, dynamic environment of consistent rapid growth, including working with fast-paced technology-driven companies.- Possess exceptional strategic planning and analytical capabilities ‒ Enjoy multitasking and be able to operate independently and collaboratively, with extremely strong organizational skills.- Establishes foundations for influence by building credibility and open, trusting relationships.- Willingly partners with others to exchange ideas and share expertise to arrive at the best idea.- Invigorated by a collaborative, innovative culture of authenticity and accountability.- Maintain a sense of humor and live the mantra-work hard, have fun, make history

**Responsibilities**:
- Directs management and leadership of the EMEA PS delivery team to include recruiting/hiring, development, and performance management.- Responsible for full financial management and reporting of the EMEA PS P&L. Works closely with Finance counterparts.- Promotes services offerings for PS delivery.- Meeting organizational goals and managing to customer success, revenue/expense targets, utilization, and services attach rates.- Develop and promote best practices within the team fostering quality and ultimately customer success on every engagement.- Responsible for employee engagement to drive exceptional customer experience within EMEA PS services.- Drive strong collaboration in matrixed environments to develop a high quality and scalable ecosystem (partners) that embrace Splunk’s core values around customer success enhancing our delivery capacity and enabling partners to deliver Splunk services independently.- Work proactively with sales and partners nationally on large opportunities, helping to position service delivery and best practice to deliver security solutions.- Partner with EMEA Customer Success leaders to drive exceptional customer outcomes across the customer journey, leading to customer value realization and ultimately, renewal.- Culture creator and change agent in the services functional team building arena.

**Requirements**:
- 15 + years’ experience in Professional Services or related fields.- Bachelor’s Degree in CS or relevant technical field experience plus a minimum of 10 years of related PS leadership experience.- Experience leading teams and being responsible at a VP level.- Familiarity with Cloud based deployments.- Experience working with Customer Success leaders to drive post sales adoption.- Travel is required up to 50%, possibly more at peak times.

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they