Senior Supporter Care Specialist

7 days ago

Woking, United Kingdom WWF Full time

**Job details**:
**Job reference**

REQ000785

**Date posted**

30/08/2024

**Application closing date**

02/03/2025

**Location**

Woking

**Salary**

£29,591

**Package**

Hybrid Working

**Contractual hours**
Blank**Basis**
Blank**Job category/type**

Customer Care

**Attachments**
Blank**Senior Supporter Care Specialist**:
**Job description**

**This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.**

**We have a vacancy for a full time and a part time position,**
Are you a confident, friendly, and positive individual? Do you have strong communication and multi-tasking skills, a high level of attention to detail, and a passion for providing excellent customer service? Do you have experience of working in a busy, multi-channel customer-facing team in a charity or other office-based environment? If so, this role is a fantastic opportunity to use your skills and experience to help save our planet.As Senior Supporter Care Specialist, you’ll be part of a wider team dedicated to providing WWF UK’s supporters with a timely, reliable, warm, and personalised customer service experience. You’ll be helping to inspire trust in and loyalty to our organisation as the leading global environmental charity, ensuring we continue to receive the income we need to fund our increasingly urgent and critical work to bring our world back to life.As the first point of contact for existing and potential supporters, the role is both fast-paced and varied. You’ll use your initiative to resolve a wide variety of enquiries and complaints across multiple contact channels, escalating to management or third-party agencies where appropriate. You’ll process and thank donations including one-off and regular gifts generated via different fundraising activity. You’ll also carry out a variety of related administrative tasks including processing Gift Aid declarations and updating supporter contact preferences. This role involves extensive use of the fundraising CRM database and the team’s cloud-based customer service platform. If you are interested in this role, we would love to hear from you. Please visit our website via the link, complete the online registration, submit a copy of your CV, and provide a supporting statement that highlights why you think you would be a good fit for the role.Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

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