Commercial Officer

**Commercial Officer**

**Remuneration**: £30,000 - £35,000 per annum. full time

**Contract Length**: Permanent

**Location**: Hybrid Working, with a minimum of one day a week in the Head Office located in Harrogate, North Yorkshire.

**Who we are**: LINK is a not-for-profit company governed by an independent Board and is the UK's largest cash machine network, connecting virtually all the UK’s ATMs and providing communities with access to cash through services such as cashback at retailers’ tills and Banking Hubs. While many consumers are now embracing digital payments, there are still millions of people who rely on cash every day. At LINK, we are passionate about protecting access to cash on the UK’s High Streets and ensuring it is maintained for as long as it is needed through the operation of our well-established Financial Inclusion Programme. LINK is regulated by the Payments Systems Regulator and the Bank of England and have a great track record of delivering results for communities.

**What does the Financial Inclusion Team?**

LINK’s access to cash role is currently supported by a voluntary commitment from the UK’s banking industry. In the role of Co-ordinating Body, LINK is notified by participating banks of their intention to close branches and assesses the impact on these communities. LINK also receives requests from communities to review cash access. Where certain criteria are met, LINK recommends new cash facilities such as shared banking hubs and deposit services. Responsibility for implementing the recommendations is with a bank-owned infrastructure company called Cash Access UK.

**What does the role involve?**

To support the Commercial Team in relation to all aspects of Access to Cash Requests

To work with external stakeholders including Members, regulators, elected representatives, consumer groups and individuals to ensure that communities retain appropriate access to cash and banking services

To co-ordinate responses to Access to Cash Requests and appropriate notifications to interested parties to meet Financial Conduct Authority (FCA) requirements

**Main activities**
- Drafting non-standard written communications in response to Access to Cash Requests or general enquiries
- Communicating in writing with interested parties via pre-prepared template communications, advising of progress in respect of Access to Cash Requests
- Managing end to end communication process in respect of Access to Cash Requests and Assessments
- Discussing Access to Cash Requests over the telephone, obtaining further information from interested parties and communicating outcomes both positive and negative
- Meeting with MPs and community representatives to discuss Access to Cash in locations where they believe there to be a deficiency
- Explaining LINK’s role in co-ordinating responses to potential Access to Cash issues within communities

**What will I need to know?**

Strong Communication skills, both written and verbal (face to face and phone)
- Strong attention to detail
- Confident in the use of standard Microsoft packages
- Experience in a customer service environment, preferably within a regulated sector
- Self-motivated
- Well organised and used to working within Service Level Agreements to ensure work is completed within timescales
- Excellent interpersonal skills and confidence in representing LINK professionally at meetings with politicians, community representatives and financial service colleagues
- Consumer focused

**What is in it for me?**

You will be joining a not-for-profit business that has seen consistent growth over the last 5 years and are looking to see continued growth in the immediate future. We have got big plans for the future of LINK and you’ll be part of a fast-moving working environment where you know the work you do has an impact, and feel that you are genuinely helping the business reach its objectives. We have a lovely working culture, and our employees are at the centre of our focus.

In addition to the base salary, LINK operates a bonus scheme and offers a wide range of employee benefits including group life and income protection, company pension scheme, private medical and dental insurance, hybrid working and learning opportunities. Our Harrogate office has an on-site café, gym, free car parking including electric charging points and bike parking facilities as well.

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Life insurance
- On-site gym
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Are you able to reliably commute to Harrogate, North Yorkshire, at least once per week?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in North Yorkshire