End of Contract Damage Assessor

**End of Contract Damage Assessor**

**Birmingham Office - Hybrid
**About the role**

In this role, you will manage and assess quality and 'unfair wear and tear' appraisals on vehicles returned to us at the end of their contract. When the vehicle comes off contract, an external supplier will collect the vehicle and provide an inspection for damage. You'll then carry out an assessment on a computer viewing photographic and written reports to decide if a vehicle has returned with reasonable wear and tear, or not, to ensure Arval are working to BVRLA standards. You will then notify the customer of your findings.

In addition, you'll review and authorise Rental Fleet End of Contract Estimates and manage the downtime of those vehicles whilst they're undergoing the refurbishment process. You'll develop both internal and external relationships, particularly with suppliers, to ensure that business objectives are achieved. You'll also have the confidence to make recommendations for any process improvements, where you have identified the opportunity to improve our offering.

**What's in it for you?**

The **End of Contract Damage Assessor**will receive a benefits package at **Pay Zone level A3** - This includes a **basic salary of up to £25,000** and a **bonus of up to £1,100**.

We operate a hybrid working option, which means you will be able to equally split your time between our office in Birmingham and home once you are fully trained in the role.

**You will also enjoy the outstanding benefits including;**
- Private Healthcare (AXA PPP)
- Life Assurance
- Company Pension scheme
- A range of personal flexible benefits
- 25 days holiday, your birthday off plus bank holidays
- Free Parking
- Free Gym onsite
- Access to great discounts on our products and services
- To celebrate your 1st year you can enjoy a ½ holiday or a £75 Love2Shop voucher
- Paid eye tests and £50 towards your lenses
- Volunteering days
- Charity Fundraising

**About you**

We are looking for someone from the motor industry, ideally with experience gained in a body shop environment or experience working in the rental trade. You will have the ability to assess damage reports and data, with the ability to make a decision as to whether any damage is fair or not. Ideally, you will have experience with BVRLA guidelines and the knowledge to back up your decisions. By nature, you will be thorough and methodical in your approach to work.

**Key skills and attributes you'll need to be successful in this role**:

- Have good written and verbal communication skills.
- You will have a helpful and adaptable approach
- Be able to manage a high volume workload on an on-going basis.
- Whilst maintaining databases and records
- With a keen eye for detail and integrity/reliability.
- Willingness to learn & expand knowledge
- Takes pride their work and delivering a solution

**About us**

We are Europe's No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want. We also focus on leading the way forward on Climate Action within the mobility industry.

Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way.

We truly believe all our Journey Makers help us shape our story - and make history in the process. Come, join our family, and be part of it too.

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

**Application process