CRM Support Analyst

1 week ago


Chertsey, United Kingdom Proactive Appointments Full time

**CRM Support Analyst**

Our client, a leading software provider to the healthcare industry have an exciitng opportunity fr a CRM Support Analyst to join on a Permanent basis to help the rollout of Netsuite within the organisation.

**Role responsibilities**:

- The setup of the NetSuite support desk (utilising Manage Engine for this or NetSuite Case Management)
- Setting up the document management areas in SharePoint Online
- Assisting migrating data from existing legacy ERP products
- Resolving or escalating user support tickets (NetSuite, Cloud Extend, Solution7 etc.)
- Manage NetSuite Requests for Changes (RFCs) documentation
- Manage NetSuite User permissions to be compliant with internal Segregation of Duties rules (SOD)
- Manage Users (additions / deletions /access permissions)
- Assist with regression testing new NetSuite releases / modifications
- Assisting with the creation of reports, dashboards
- Assisting with data imports / extracts

**Skills required**:

- Expertise in the roll out and configuration of ERP or CRM solutions within an organisation
- Provision of support and mentorship to users
- Creation / maintenance of Reports and Dashboards
- Experience of leading CRM or ERP products

**Desirable skills**:

- Any Expertise in Netsuite would be highly advantageous

**CRM Support Analyst**

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation


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