Customer & Engagement Officer

1 week ago

Nottingham, United Kingdom Environment Agency Full time

Number of jobs available- 1
- Region- East Midlands
- City/Town- Nottingham
- Building/Site- Trentside Offices
- Grade- Staff Grade 3
- Post Type- Fixed Term
- Working Pattern- Full Time
- Role Type- Administration / Corporate Support
- Salary Minimum- £25,042 pro-rata
- Job description- At the Environment Agency, we work hard to protect and enhance the environment for the benefit of everyone and we make coming to work life enhancing too.
The Customers and Engagement team is crucial to the Environment Agency's public reputation across East Midlands Area.
You'll deliver a first class service so that our customers get their questions and requests for information dealt with and that we get it right first time, every time. You’ll work closely with the rest team to meet deadlines and you'll work with colleagues across the area to provide information and answer questions from a wide range of customers on just about every topic we deal with, from flooding to fisheries, water quality to waste and everything in between
Incident response remains a top priority for the Environment Agency. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.
- The team- The Customers & Engagement team are a friendly and busy team who work across all departments and teams in the area. We support the delivery of key messages and deliver great customer service to the East Midlands area.
The team plays an important role in managing relationships that are essential to our reputation and business delivery; and in providing support and guidance to our area teams.
- Experience/skills required A positive, proactive, and hard-working attitude
- Excellent communication skills: the ability to communicate to a high standard in writing, over the phone and in person
- A passion for protecting the Environment
- Brilliant organisational and time management skills in order to cope with a reactive workload
- Experience of coping well under pressure and responding to changing priorities and tight deadlines - Able to work independently and as part of a team
- Strong IT skills, especially Microsoft Office Word, Excel and Outlook.

A basic knowledge of the Freedom of Information Act and Environmental Information Regulations would be an advantage but is not essential.
- Contact and additional information- The grade rate for this role is £25,042

This role is office based and will work with the Customers and Engagement team at Trentside Office in Nottingham. There may be very occasional travel to other Environment Agency offices.

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