Outpatient Clerk Receptionist

This is a fixed term post for 12 months, to cover other absence.

If you are a Swansea Bay University Health Board employee this post willonlybe offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview.

The post holder will provide administrative / reception service support to facilitate and ensure the smooth, efficient and effective running of the Paediatric Service.
The post holder will work flexibly across Services to provide administrative and reception support such as the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patients’ case notes as and when required.
The post holder may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover within the Health Board.

We are pleased to be able to advertise an exciting opportunity to work within our Paediatric Outpatient Department in Morriston Hospital.

This position is for 37.5 hours each week on a fixed term contract. We are looking for a positive, friendly member of staff who can work within our well established pool of Paediatric Outpatient Clerks.

The post holder will provide administrative / reception service support to facilitate and ensure the smooth, efficient and effective running of the Paediatric Outpatient Service across Morriston, Singleton and Neath/Port Talbot Hospitals. This role will predominantly be based in Morriston Hospital, but the post holder may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover within the Health Board.

The post holder will work flexibly to meet the needs of the service, to provide administrative and reception support such as the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patients’ case notes as and when required.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Understand the range of services provided for ** Service Protocols. Use this information to deal with patient/staff enquiries and to fulfil the role of Clerk / Receptionist (referring clinical issues to appropriate Clinician(s) for
advice/decisions as appropriate).
To provide a warm and welcoming Reception Service, maintain clinic room
diaries, meeting and greeting all visitors to the department checking details
patient details, checking case notes, recording attendance via Patient
administration system (PAS).
To answer enquiries, receive and relay messages, both in person and on the
telephone, from patients or staff, using a working knowledge of Health Board procedures to maintain a professional front of house service.
Change or cancel appointments at the request of the patient or manager
highlighting where pathway timeframes may be compromised. Liaising with their line manager or Service Manager regarding substitute appointments.
The post holder will be expected to retrieve, file and locate case notes for Clinics, ensuring 100% case note availability using the appropriate systems for tracking and requesting case notes.
Ensure all patient filing is filed into patients’ case notes within required timescales and prior to clinic attendance
Ensuring case notes are of the highest quality, are prepared and available for patient arrival, and subsequently filing patient results and paperwork correctly in adherence with Health Board Quality Standards.
Liaise with medical records team and other areas, in line with Health Board policy for missing case notes, following agreed escalation process. Creating new or temporary folders when procedures require.
To input and update Health Board Patient Administration systems (PAS), liaising as appropriate to ensure accurate recording of patient pathway events in line with clinical instruction and accuracy of demographic details in order to prevent data qua