Ward Receptionist

Tempest Ward is a Burns Intensive Care area within Morriston Hospital. We are the designated Burns Centre for Wales and the South West of England, covering a population of 10 million. We are currently looking for a ward receptionist to join our team on Tempest Ward. You would be an integral member of a closely knit group and provide essential support to the clinical staff. The role requires you to work closely with other receptionists and clerks in the Burns and Plastic Surgery Department. Your base would predominantly be on Tempest Ward but would also require you to work within the other Burn Wards and Outpatient area as cover.

To be effective in the role you would need a positive and enthusiastic outlook and have good organisational skills. As the first person visitors meet, you would need to be an effective and sympathetic communicator, have a flexible approach to work and enjoy contributing as a key part of our Multidisciplinary team. You will need good computer literacy as you will be expected to use the different IT systems in use by the Health Board and National Burns framework.

Knowledge of the Health Board’s processes and systems is desirable but training will be provided. Due to the nature of the role, working calmly whilst under pressure would be an essential personal quality. The ability to use your initiative is also essential as there will be occasions when new, novel approaches need to be used to solve problems.

General Responsibilities

Answer the telephone and ward intercom/doorbell, take messages and
communicate information to senior staff where necessary.
Assist the nursing staff in ensuring adequate stocks and supplies, including
stationery and be responsible for ordering and maintaining items as delegated.
Ensure personal proficiency with the Oracle system.
Ensure personal proficiency in the use of the computerised Pims+ & Myrddin systems.
Typing of letters, memo, etc as requested by the Ward Manager.
Data input of schedules onto the system for Kronos.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Swansea Bay University Health Board (formerly ABMU) was created on 1 April 2019, after responsibility for providing healthcare services in the Bridgend County Borough Council area passed from ABMU to the new Cwm Taf Morgannwg University Health Board.

Swansea Bay UHB covers a population of around 390,000 in the Neath Port Talbot and Swansea areas and we have a budget of around £1bn. The Health Board employs approximately 12,500 staff. It has three major hospitals providing a range of services: Morriston and Singleton in Swansea, and Neath Port Talbot Hospital in Baglan, Port Talbot.

We also have a community hospital and primary care resource centres providing clinical services outside the main hospitals. Mental health and learning disabilities services are provided both in hospital and community settings. Morriston also delivers one of two cardiac surgery services in Wales.

The Health Board is part of A Regional Collaboration for Health (ARCH), which is a partnership with Hywel Dda University Health Board and Swansea University. ARCH is a unique collaboration project aimed at improving the wellbeing and wealth of South West Wales.