Housing Options Triage and Allocations Officer

2 weeks ago


Melton Mowbray, United Kingdom Melton Borough Council Full time

**Purpose of the job**

We have an exciting opportunity for an experienced and enthusiastic individual as a Triage and Allocations Officer.

We are currently recruiting for a Housing Options Triage and Allocations Officer to join the Melton Borough Council Housing Options team to provide initial housing advice to households and details of suitable housing options in the private and public sector, including information on homelessness prevention.

To act in a supporting capacity to our Housing Options Officers carrying out homelessness needs assessments.

To provide information and advice on support services available and provide assistance in exploring various housing options.

To be able to adapt working practises to work with vulnerable people who are homeless or threatened with homelessness.

To provide a front line customer focused housing service, including the provision of housing advice recognising when to refer to specialised officers and confirming information given by applicants.

The role will also be allocating properties to successful applicants.

This role reports directly to the Senior Housing Options Officer and will be part of our wider Housing and Communities team.

**About You**

This opportunity would be ideal for an individual who has a customer service background, has an eye for detail and has an understanding of safeguarding matters including domestic abuse and rough sleeping. At Melton Borough Council we are continually looking at how we can improve our service and processes and want someone to help us to deliver it

Working for Melton BC provides an excellent range of benefits and family friendly working policies. These include flexi-time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.

We look forward to hearing from you if you are looking for the chance to work for a forward thinking Council and make a real difference to the people of Melton and surrounding area.

You can find out more about this role by viewing the full job description and person specification on our website.

We guarantee an interview to anyone who is a reservist, veteran or has a disability and meets the criteria for the role.

Closing Date**:Noon, Monday 27 January 2025**

Interviews Held: Tuesday 4 February 2025

If you would like an informal chat, please do not hesitate to get in touch with:
Rachel Chubb - Strategic Lead Supporting Communities

Telephone: (01664) 502510

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £25,584.00-£27,269.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: In person


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