Supervisor Inside Sales Shred-it

**About Us**:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

**Position Purpose**:
The Supervisor Inside Sales represents the overall interests of the company and sales team and assists the Sr Manager Inside Sales in the planning, administration, monitoring and optimizing the performance of the Inside Sales department. Responsible for positively promoting the organisation to its customers and prospects at a national level. Embraces the Vision, Mission and Values of Shred-it.

**Key Job Activities**:
Leading a team to making a high volume of outbound calls on behalf of the business daily.

Respond to and target prospects through tele-sales activities.

Create/follow-up prospect lists based on SAP, direct mail campaigns, online and other marketing leads and vertical or specific market segments determined by the Sr Manager.

Complete and submit daily/weekly/monthly reports as required.

Meet/exceed productivity and activity targets set out in annual Performance Agreement.

Provide daily input to the UK Sales force including through opportunity identification and lead generation.

Ensuring that daily work schedules for Inside Sales Executives are prepared and distributed.

Motivating and inspiring team to meet and exceed sales targets.

Exceeding and meeting departmental objectives, including conversion targets, and lead generation.

Monitoring, organizing, and coaching team on a day-to-day basis.

Striving for new ways continually, to increase the opportunities of sales.

Handling escalated calls, complaints, questions, and queries as necessary.

Carrying out 1 - 1’s and actively participating in the monthly and weekly meetings.

Documenting general reports on each team member’s performance and targets as well as

ensuring that they exceed the targets.

Involved in every decision made on recruitment for the team. Final decision made in conjunction with the Senior Manager, with team leader having lead role.

Training - new starter training schedule, SAP, Salesforce, sales, additional systems training. Ongoing supplementals training provided in conjunction with the Senior Manager.

Investigations - potential OEC cases, or general misconduct to be investigated and referred to hearing manager if required.

PIP & probation planning.

**Education**:
Educated to GCSE level or equivalent.

**Experience (EMEAA)**:
2-4 years of management experience preferred.

Good time management skills.

Positive attitude.

Self-motivated.

Results oriented - motivated by success.

Computer literate.

Strong knowledge of tele sales techniques and processes.

Exceptional analytical and listening skills.

Ability to operate well in a busy tele sales environment.

Keenness and flexibility to work extended hours.

Natural flair for coaching, motivating, and interacting with people.

Management or supervisory aptitude.

Knowledge of appointment marking/Telemarketing

Proven ability to work on different campaigns with ability to adjust easily.

Coaching and mentoring experience preferred.

Proficiency of Salesforce data system preferred.

Proven experience of working with a competitive target driven Sales team

Familiarity with voice-logging systems and tools preferred but not essential.

Must be qualified to work in the UK and have a clean criminal records check.

**Certifications and/or Licenses**:
**Benefits**:
Stericycle offers you:

- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University - Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher

And more

**_ Disclaimer:_**:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in acco