Customer Service Representative

20 hours ago

Winsford, United Kingdom Graphic Packaging International Full time

**Job Overview**

**Responsibilities**

a) Keeping accurate records of all correspondence with customers so that future queries can be handled consistently.

b) Ensure customers are kept informed of anything relevant (e.g. stock availability, delivery issues).

c) Dealing with customer complaints efficiently.

d) Organizing samples.

2. Sales order processing:
a) Processing sales orders within SAP and QAD.

b) Confirming orders within certain time scale.

c) Ensuring orders are priced correctly.

d) Producing relevant dispatch/shipping and invoice documentation.

3. Stock control: monitoring finished goods to ensure sufficient levels of stock are available to meet customer demand.

4. Creation of customers within SAP and QAD ensuring all relevant details are correctly recorded.

5. Purchase order processing.

6. Populating and maintaining sales/customer reports.

7. Reception duties include answering the telecom and greeting visitors.

8. Act as administration support within the office (e.g. archiving, general filing, post).

**Skills**
- Excellent phone etiquette with a friendly and approachable demeanour.
- Strong communication skills in English; bilingual or multilingual abilities (especially in Spanish) are highly desirable.
- Proficient in data entry with attention to detail to ensure accuracy in customer records.
- Ability to analyse customer needs effectively and communicate solutions clearly.
- Experience in upselling techniques is advantageous but not essential.
- A proactive attitude towards problem-solving and a commitment to delivering outstanding service.

Join us as a Customer Service Representative and be part of a dynamic team that values your contributions while providing opportunities for personal growth and development

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

  • Customer Service Representative

    6 days ago

    Winsford, United Kingdom Equans Full time

    **Requisition ID**: NOR00001721**Domain**: Support Services/Customer Services and Administration**Job type**: Temporary**Schedule**: Part-time**Working in partnership with Cheshire West and Chester Council, EQUANS are recruiting for a Customer Service Representative to be based in Winsford. This is a 12 month FTC part-time role working 26 hours per week. On...

  • Customer Service Representative

    2 weeks ago

    Winsford CW RL, United Kingdom Graphic Packaging International Full time £24,500 - £30,000 per year

    Graphic Packaging International – Rotherham - Customer Service RepresentativeAt Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest...

  • Customer Service Representative

    1 week ago

    Winsford, United Kingdom Graphic Packaging International - EMEA & APAC Full time

    JOB PURPOSEThe Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times.SPECIFIC RESPONSIBILITIESEnsure that procedures within the department are followedAlways maintain a professional mannerEnsure all orders are...

  • Customer Service Representative

    1 week ago

    Winsford, United Kingdom Graphic Packaging International - EMEA & APAC Full time

    JOB PURPOSE The Account Executive will deliver exceptional service to our customers. Having close interaction with production / operations to ensure the business provides a high level of customer service at all times. SPECIFIC RESPONSIBILITIES Ensure that procedures within the department are followed Always maintain a professional manner Ensure all orders...

  • Customer Service Representative

    1 week ago

    Winsford, United Kingdom Graphic Packaging International - EMEA & APAC Full time

    JOB PURPOSE The Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times. SPECIFIC RESPONSIBILITIES Ensure that procedures within the department are followed Always maintain a professional manner Ensure all orders are...

  • Customer Service Representative

    1 week ago

    Winsford, Cheshire, United Kingdom Graphic Packaging International - EMEA & APAC Full time

    JOB PURPOSE The Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times. SPECIFIC RESPONSIBILITIES Ensure that procedures within the department are followed Always maintain a professional manner Ensure all orders are...

  • Customer Service Representative

    1 week ago

    Winsford, Cheshire, United Kingdom Graphic Packaging International - EMEA & APAC Full time

    JOB PURPOSE The Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times. SPECIFIC RESPONSIBILITIES Ensure that procedures within the department are followed Always maintain a professional manner Ensure all orders are...

  • Customer Service Representative X 2

    1 week ago

    Winsford, United Kingdom Winsford 1-5 BID Full time

    **Company**:Thermo Fisher Scientific**Job Type**:Customer & Technical Support**Hours**:Full Time**Location**:Winsford**Salary**:N/A- **Closing Date**:N/A**Position Summary** Based in our manufacturing site in Winsford, Cheshire, you will be part of our customer service team, building relationships with our customers and colleagues. We are the face and voice...

  • Customer Service

    19 hours ago

    Winsford, United Kingdom Uniting People Full time

    **Customer Service Advisor** **Winsford** **Up to £25,000 dependent on experience + Bonus** **Hours: Monday to Friday** **Role**: - Dealing with inbound and outbound calls - Resolving any complaints - Dealing with any questions and queries customers may have - Excellent written and verbal communication APPLY NOW **Job Types**: Full-time,...

  • Customer Service Controller

    1 week ago

    Winsford, United Kingdom Finning International Inc. Full time

    Company: Finning (UK) Ltd Worker Type: Permanent Position Overview: As Customer Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance. Due to the retirement of a long standing employee within Finning, the UK and...