Personal Shopping Team Assistant

2 weeks ago

Bicester, United Kingdom Value Retail Full time

Personal Shopping Team Assistant (12 month Fixed Term Contract)
- Bicester, GB, OX26 6WD
- Full Time
- Personal Shopping Team Assistant (12 month FTC)

***:

- The Personal Shopping Team Assistant role provides effective support and assistance to the Head of Personal Shopping, Senior Personal Shopping Manager and Personal Shopping team with all administrative and operative arrangements needed to facilitate efficient working of the function. The Personal Shopping Team Assistant will need to ensure they are proactive, solution oriented and deliver a high quality of unreasonable hospitality at all times.

**KEY RESPONSIBILITIES**:

- Efficiently manage all aspects of guests bookings - reserved parking, guest pick-up from train station, advance brand bookings and Hands free Shopping
- Maintenance of salesforce manual input for the Personal Shopping team, including daily entry of client data
- Monitoring of clientelling activities, including but not limited to team client outreaches
- Provide team with daily & weekly sales figures and provide key business communication updates
- Ensuring team office space and environment is tidy at all times - responsible for adherence to housekeeping guidelines. Working closely with The Apartment team on maintenance and cleanliness of the Personal Shopping Suites to ensure high standards at all times.
- Responsible for managing the following end to end processes:

- Support the team with fulfilment of Drop-It courier services
- Daily entry of client data on Salesforce
- Completing and managing trackers for Personal Shopping team
- Managing all Gift cards for virtual shopping
- Liaising with our drivers and arranging transportation for qualified guests
- Raising purchase orders
- Organising and supporting internal and external meetings
- Support Personal Shopping team with managing external enquiries through our website and relevant inboxes.
- Supporting team with ad-hoc projects as agreed with Senior Personal Shopping Manager
- Work closely with our central clientelling and salesforce teams

**BACKGROUND & SKILLS REQUIRED**:

- Previous office and operations administration experience is essential
- Previous experience in a Retail or Luxury environment would be advantageous
- Knowledge of salesforce or equivalent CRM tool
- Excellent computer literacy, confident with office, PowerPoint, excel
- Positive, proactive, impeccable time management, and ability to prioritise effectively
- Excellent communication, interpersonal and organisational skills
- A collaborative approach to team work, and a flexible working style is essential
- Confident in working with a wide variation of clients, including high net-worth individuals
- Ability to work well under pressure and in a fast paced environment

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