New Business Sales Representative

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role:

- Meet or exceed Monthly, Quarterly and Annual sales objectives.
- Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial Accounts.
- Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these.
- Strategically prospect within key verticals to develop new opportunities and pipeline
- Follow the Value Selling sales process to win new business, expand within existing accounts and ensure contract renewals
- Collaborate with an extended team and coordinate resources necessary to further sales cycle such as Solution Consultants, Customer Service, Partners etc.
- Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans etc.
- Working towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings and Renewal Rates
- Occasional travel for training and/or meetings may be required.

**Qualifications**
To be successful in this role you have:

- A demonstrable track record of success within a telesales, lead follow-up, cold calling or new business sales capacity
- Experience in selling enterprise class solutions utilizing telephone and video conference technology
- A thorough understanding of the sales process and the ability to navigate and progress complex sales cycles
- Sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus.
- Presentation skills via web based tools will be a distinct advantage
- Excellent listening, verbal and written skills
- Excellent relationship building skills - Ability to build meaningful business relationships with ServiceNow customers, prospects and internal colleagues
- Persistent and dependable, especially with attendance, deliverables and deadlines
- Able to adapt to a constantly changing environment; flexibility to work extended hours during peak periods if needed.

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

**Required in Office**

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

**Flexible**

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

**Remote**

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, pr