User Experience

**Site Name**: UK - Hertfordshire - Ware RD
**Posted Date**: Sep 15 2025

**Roles Available in Location**: Ware

**Other requirements**: You will have completed a minimum of 2 years of your undergraduate degree but will not have graduated at the start of your placement. You must be enrolled at a UK (United Kingdom) or ROI (Republic of Ireland) University for the duration of your placement.

**If you have already graduated with a Bachelor’s Degree and are currently studying a postgraduate Masters, you are not eligible for this programme.**

**Language requirement**: Written and spoken fluency in English

**Expected Start date**: September 2026

**Duration**: 1 year (approximately)

**Salary**: A salary of £25,400 plus a bonus.

**Workplace Arrangements**:**Flexible working via performance with choice (office and home working may be available)

**Are you looking to gain valuable real world work experience and help positively impact the lives of others?**

A GSK internship offers you the opportunity to kickstart your career - to take on a real role with genuine impact. You’ll take on challenging tasks within live projects or assignments. You’ll also get to learn from others in your team and other parts of GSK whilst developing your skills and gaining valuable experience for wherever the future takes you.

**What do we offer you?**
- A competitive salary, with an annual bonus based on company performance.
- Employee recognition programs, which reward exceptional achievements.
- Access to our cutting-edge wellbeing platform: personalise your experience, help reduce stress, increase focus, build connections and resilience. You will also have access to a confidential helpline 24/7, mindfulness, health screenings and financial wellbeing support.
- Access to Private Healthcare Insurance, including 24-hour access to an online GP.
- Optional Support: Includes identity protection, long-term care insurance, home, auto, and pet insurance
- Opportunities to work with Employee Resource Groups, providing opportunities to network, gain mentorship, and develop personally and professionally.
- Access to IPUnite which is a community of Early Careers programme participants offering development, networking and social connections to help you make the best of your programme. You will also be invited to join LinkedIn groups and pre-joining webinars, to enable you to connect and network with new students.
- 2 volunteering days per year

Typical skills you can expect to learn on this placement will include:

- Teamworking through working with multidisciplinary teams
- Communication (written & verbal)
- Time management
- Problem-solving
- Networking
- Data analysis and management
- Technical skills (detailed within role description)

**The Role**

Overview of the Department

The Inclusive Design team is a group within Packaging Development & Design, one of the sub-groups within Drug Product Development (DPD), R&D, based in Ware, UK. At GSK, one of our cultural pillars is to be ambitious for patients, and for the Inclusive Design team, the patient is at the heart of everything we do. Inclusive Design ensures that products and services are accessible and usable by as many people as possible, regardless of their abilities.

To meet our objective of ensuring that our patients, and the people who care for them, can successfully engage with and use our medicines, the Inclusive Design team is responsible for conducting patient engagement research and combining it with disease understanding to enrich a synthesis of the patient persona types, patient experience journey, and their capabilities. These findings can be leveraged by teams in medicine development to contribute to overall product design.

The Inclusive Design team also leads sustainability objectives to develop truly innovative new packaging and devices that help meet GSK's ambition to reduce our impact on the environment and lead to positive nature change and reduce climate impact.

Key Placement Learnings
- Lead the development of visualisation tools to support communication of disease area insights e.g., patient journeys, patient personas.
- Identify and implement digital / online design solutions that improve clarity, empathy, and usability of patient-facing content.
- Develop skills in visual storytelling, stakeholder engagement, and inclusive design thinking.
- Conduct and synthesize user research to generate empathetic design insights and inform content.
- Monitor and evaluate the effectiveness of design outputs, using feedback and data to iterate and improve communication materials and user experience.
- Contribute to key design activities, such as workshops, co-creation sessions, and validation of patient-facing materials.
- Develop skills, including visual design, inclusive design thinking and stakeholder communication.

These placement opportunities have the following recruitment stages - you must successfully pass each stage to be offered a placement year with GSK for 2026