Junior Service and Sales Co-ordinator

2 weeks ago


Bishop's Stortford, United Kingdom Packaged Pump Systems Full time

**About Us**:
At Packaged Pump Systems, we specialise in providing high-quality pump servicing solutions to a wide range of commercial and residential clients. With over 25 years of industry experience, we pride ourselves on our reliability, technical expertise, and commitment to customer satisfaction.

We’re looking for a proactive and highly organised **Junior Service and Sales Co-Ordinator**team member to help us maintain excellent client relationships and streamline our internal processes. If you're eager to start or grow your career in sales, customer service, or operations, this is a great opportunity to join a supportive and fast-paced environment.

**Key Responsibilities**:

- Reconnect with inactive or former customers to promote our services.
- Support new customer onboarding to ensure a smooth start to their journey with us.
- Follow up on quotes to assist the sales team in closing new business.
- Schedule service appointments for our external servicing team and manage the daily calendar efficiently.
- Coordinate with both customers and technicians to ensure appointments are completed on time.
- Maintain and update records in our CRM and internal systems.
- Perform data entry and data cleansing to ensure accuracy across all platforms.
- Provide administrative support to the sales and operations teams as needed.

**What We're Looking For**:

- Strong communication skills (both written and verbal).
- Highly organised and able to manage multiple tasks at once.
- Comfortable working with CRM software, Excel, and Microsoft Office (training provided if needed).
- A friendly, professional attitude and a passion for great customer service.
- High attention to detail and a commitment to accuracy.
- A self-starter who’s eager to learn and take initiative.
- Previous experience in sales support, admin, or customer service is a bonus, but not required.

**What We Offer**:

- Full training and ongoing support.
- Opportunity to grow into more senior roles over time.
- Friendly, collaborative team culture.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: £22,000.00-£26,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bishop's Stortford CM23 3HG: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person



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