Customer Service Administrator

2 weeks ago

Woolston, United Kingdom Vaultex UK Full time

Permanent

About Vaultex

Vaultex are the UK’s leading cash processing company, with sites nationwide. At Vaultex, equality is a core. We believe that businesses can be powerful platforms for social change and that our purpose is to drive Equality for all. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing. Diverse companies are more innovative and better positioned to succeed. We strive to create workplaces that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. With the help of our entire stakeholders— our employees, customers, partners, and community — we can achieve equality for all.

**Monday to Friday 08:00 - 16:00 - 35 hours per week **

Full time, permanent role

**Salary**: £20,249 per annum

Address: 3 Kingsland Grange, Woolston, Warrington, Cheshire WA1 4RW

Office based with potential of working from home once trained

CM20

Job Purpose

The successful applicant will work as part of the Client and Customer Services team and be responsible for responding to queries raised via the banks liaison teams and the Vaultex Central Client Services team in a timely manner.

To ensure timely and accurate management and resolution of all incoming and outgoing queries and to effectively maintain CMS(Salesforce)

Main Responsibilities
- Promoting a professional image at all times through verbal and written communication.
- Accurate maintenance of query records through CMS and error logs.
- Total adherence to Query SLA’s.
- Pro-active identification of any trends and support of remedial action to rectify.
- Identification of opportunities for improvement.
- Demonstrate a complete understanding of all procedures and processes and the use of effective investigative skills.
- Ensure a complete audit trail is maintained for all discrepancies and queries escalated.
- Supporting where required with Branch Queries via the Barclays iCOM system.

Skills required
- Excellent Communicator
- Experience of Cash Centre processes
- Problem solving skills
- Accuracy and attention to detail
- Self-motivated
- Well organised with an ability to multi task
- Flexible approach to work
- Team player with good interpersonal skills
- Good knowledge of MS Office - intermediate user
- A good telephone manner and excellent written skills
- A good knowledge of the cash processing operation will be an advantage.

**Benefits**:
We are a living wage employer with Investors in People Platinum status, and as such we have a great range of benefits which you can find here

Vaultex - About Us & Benefits

.- A generous company pension - auto-enrolled 4% employee 10% employer- Living Wage employer offering competitive salary plus benefits- Competitive holiday allowance with an option to purchase additional holidays- Group life assurance- Annual performance related bonus- VaulteXtra discounts on retailers, cycle to work, childcare vouchers, Gym membership, cash back on purchase, eye tests and many more.- Employee Assistance Programme - a free service should our employees require professional and impartial advice for legal advice and counselling.- Robust Learning and Development team and opportunities for career progression.

IND HP

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