Customer Service Adviser

20 hours ago


Bournemouth, United Kingdom YourPlumber Full time

**Job Title **:Customer Service Adviser

**Job Overview**

YourPlumber provides plumbing, heating and air-conditioning services to homes and businesses across Dorset.

**Main duties**

The position is to join our office-based team in providing service to our customers and supporting the field based technical team.

The role will include:

- Scheduling engineer visits to customer properties
- Making outbound customer satisfaction follow up calls after we have carried out plumbing and heating services
- Invoicing work to customers
- Liaising with suppliers to order parts as required

**Required skills**
- Confidence to talk to customers, with excellent communication skills
- Good time management and organisational skills and an ability to prioritise workload
- IT skills (MS Office not essential)

**Benefits**
- Pension
- 20 days paid holiday plus bank holidays off (pro-rata for part time)
- Job Type: 30-40 hours per week

**Salary**: PAYE £21,000 per annum (pro-rata for part time)

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £22,880.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Language**:

- English (required)

Work Location: One location



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