Customer Operations Supervisor

2 weeks ago

Gatwick Airport, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

You will be responsible for ensuring that ground handling is delivered safely, on time and consistently, in line with service level agreements. Managing team members using effective feedback and communication of company goals while assessing work performance and identifying areas for improvement and training opportunities. Using industry and company knowledge to offer a high standard customer-focused experience for both customer airlines and passengers.

**What you will be doing**
- Safeguard the health, safety and welfare of staff, customers, and other visitors in compliance with the Company's Health & Safety Policy.
- Supervise team members in duties and performance, providing feedback where necessary and managing team strengths and weaknesses. Ensure all tasks are allocated tactically and efficiently to meet SLA.
- Motivate, guide, coach and mentor team members to exceed goals and create a positive environment during shifts.
- Assist in training new team members in company standards, customer service, and job duties when required.
- Supervise team members on duty and ensure all tasks are allocated efficiently to meet customer SLAs.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

**Safety, Security and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.

**What we are looking for**
- Must be pro-active and forward thinking, with meticulous attention to detail and accuracy.
- Must be flexible to adapt to changing demands/circumstances.
- Must have suitable experience working within a Passenger Services Department
- Possess excellent people and communication skills
- Have strong leadership and motivation skills

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions

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