Customer Adviser Part Time

2 days ago


Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

**About the role**

Would you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.

Do you thrive in a face-to-face customer focused environment?

If so, our Customer Adviser role could be the perfect fit for you.

Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day

But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us

The hours of work are 28 hours per week working Monday - Thursday 9am - 5pm, plus Saturdays which are worked on a rota basis (typically until 12pm).

**About You**

Being great with people and building relationships with customers are top of your skills list.

Strong listening skills and the ability to empathise are equally as important.

A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.

We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

In return, we’ll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

**About Us**


**What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes**: 


- Corporate bonus scheme (on target 5%, up to a maximum 10%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- A 28-hour weekly contract
- 25 days’ annual leave + bank holidays (rises to 30 with length of service - pro rata)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme  

**Job Types**: Full-time, Part-time

Pay: £19,087.00-£21,242.00 per year

Expected hours: 28 per week

Additional pay:

- Yearly bonus

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


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