Customer Advisor

1 week ago

Southampton, United Kingdom Healthy Pet Store Full time

Job Advert

Reporting to the Store Management team, you'll be a highly responsible and visible member of the Customer Service team, willing and able to make an impact from day one. Due to the nature of our business, you'll also present a professional image of Healthy Pet Store to local veterinary practices, trainers, and other complementary businesses.

The role requires you to demonstrate your passion for retail and pets in a professional and measured way. We are specialists in fresh feeding and animal enrichment, so an understanding of these elements is desirable.

One of Healthy Pet Store's aims is to normalise the way caregivers shop for their pets in a supermarket-style store whilst at the same time, engaging them positively in a journey from puppy or kitten, or rescue into adulthood.

We currently have a vacancy for a full time Customer Advisor. You will work on a rolling rota to include days, evenings, opens, closes, and on/off weekends. There are further hours available to cover leave and sickness.

**Responsibilities**
- To explain, advise and suggest foods, meal preparation, snacks, and food rewards
- To provide expert harness fittings if the animal is comfortable
- To offer suggestions for supplements and herbal remedies
- To recommend training, play, and bed products
- To be active with in-store replenishment, picking and packing home deliveries and click and collect orders, and sometimes handling goods-in deliveries
- To attain defined KPIs
- Maintain very high store standards of neatness and hygiene - this is dusting shelves and products, wiping shelf edge labels, sweeping, mopping, cleaning up ‘mess’, vacuuming crates

**Skills**
- Eagerness and ability to learn a large quantity of product knowledge and disseminate this to customers
- Ability to engage with customers and gain buy-in often on concepts that may be at odds with held beliefs
- Physically fit and able to lift heavy products up to 16kg
- Calmness under pressure
- Friendly, accurate and hard-working, with a can-do attitude
- Predominately provide a hands-off approach with animals

**Experience**
- You must be able to understand or demonstrate customer service excellence
- Cashing up, closing down and key holding experience is a bonus although training will be given
- Some knowledge and understanding of basic animal training methods

**Benefits**

What we can offer:

- Day off for pet adoption/arrival and bereavement
- 25% in-store discount for you and your household pets from day one
- Cycle to Work scheme
- Free eye test vouchers
- Cutting-edge concept, category, and product training as well as all statutory workplace training, and management and leadership skills training
- Opportunity to access paid-for study for industry-recognised nutrition courses and retail or warehouse qualifications
- Love2Shop and Kudos recognition and rewards
- Employee assistance programme giving colleagues access to shopping savings, private GP and counsellor access, and wellness support, for you and your family
- Birthday and work anniversary gifts
- Bounty payment for introducing new colleagues of £250
- Opportunity for progression if desired
- Mystery shopper and customer service excellence awards
- Remunerated suggestion scheme
- Free fruit
- Interest-free loan for annual parking permits

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