Central Booking Administrator

2 weeks ago


Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Identify and report areas within working processes and procedures that could improve service delivery Being multiskilled across the services that are supported by Central Booking 2 To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, taking accurate messages and ensuring these are passed on to the relevant person in a timely manner. 3 To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patients fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries. 4 To receive and process referrals into the service, which may be urgent. To liaise with health professionals to triage, correctly process referrals and to employ effective waiting list management and appointment booking.

5 To maintain schedules and diaries, organise and service meetings and clinics, which may involve travel to and from other venues. This will include resolving appointment conflicts, ensuring notes are ready for clinics, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes of meetings. 6 To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning/authorising and receipting goods and services on the NHS procurement system, PowerGate and carrying out research into goods and services as directed. 7 Inputting onto various databases and systems, e.g.

SystmOne, STORM and designated spreadsheets, within the required timescales and deadlines. 8 To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. 9 To provide training and support to colleagues including new starters, temporary staff and apprentices when required as directed by the Central Booking Coordinators and/or the Admin Team Leader. 10 To be committed to working within a changing environment, responding positively to new demands and changes.

To be an active team member recognising potential problems, escalating these and any constructive ideas for improvement on to the Central Booking Coordinators and/or the Admin Team Leader. 11 To monitor and report sickness absence and annual leave. 12 Provide cover in other departments, including Reception, during periods of absence, as directed by the Central Booking Coordinators and/or the Admin Team Leader. This may require travelling to other sites.

13 It is the post holders responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.



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