Welcome & Service Assistant

6 days ago


Leominster, United Kingdom National Trust Full time

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service.

This is a fixed term contract due to end when the previous employee returns from maternity leave.At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 6 months.

What it's like to work here You’ll be working at Brockhampton and the other places we look after in Herefordshire; Croft Castle, Berrington Hall and The Weir Garden. Working as part of the Service team for Herefordshire, you’ll be supporting with the delivery of inspiring programmingand events at our places, promoting the work we do through creative digital content and growing support for our cause, ensuring our supporters and visitors are at the heart of everything we do.

You’ll report to the Senior Visitor Experience Officer for Herefordshire and will work alongside a dynamic team of staff and volunteers across the county. We’ll also support you to develop as part of your role and will provide all of the necessary trainingrequired.

What you'll be doing As the Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

**Please also read the full role profile attached to this advert.**

Who we're looking for You’ll be:

- Helpful & Friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- A team player, but also can work on your own initiative
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.



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