Facilities & Support Services Co-ordinator

Are you an engaging individual who is known for their exceptional organisational skills along with a love for supporting others and the National Trust?

Working as part of a passionate team, you'll play an integral role to the property.

You will sit under the Herefordshire Facilities Team but your contractual location, and the property you'll predominantly be looking after will be Croft Castle. You’ll provide a comprehensive administration service to Croft Castle and assisting in the wider Herefordshire team, ensuring the property is a wonderful place for all to volunteer and work. There is some cleaning involved, ensuring our back offices and staff toilets are also presented correctly, but mainly you will be the go-to person for assistance, also supervising contractors on site.

What it's like to work here:Croft Castle is a quiet, ancient place steeped in British history and politics with a picturesque castle and medieval parkland re-fashioned during the 18 th century. Surrounded by 1,500 acres of woods, park and farmland, there is an abundance of nature, with a two-acre walled garden, it is the perfect place to enjoy the changing seasons with daffodils and blossom in spring, roses and wisteria in summer and apples in autumn.

Click here to see more information on Croft Castle

What you'll be doing:Looking after and supporting the day-to-day operations of Croft Castle, you may also be asked to help cover other Herefordshire properties on odd occasions when others are on holiday. You may also be asked to minute meetings that will cover the whole Herefordshire portfolio. We're looking for someone who can do administrative tasks, able to turn their hand to whatever comes their way. You’ll work closely with all members of staff and volunteers on site, using your skills and expertise to support the operation. You'll be ensuring contractors are supervised on site, as well as looking after people and logistics. You’ll also be confident using a variety of IT packages to keep accurate records, ensuring compliance is adhered too, using National Trust systems, and writing internal communications. You'll be working with a wide range of team members and will be the first person on the phone for general enquires. You will be making sure the staff and volunteer areas are the best they can be.

**Please read the attached role profile for more information on this role.**

Who we're looking forWe'd love to hear from you, if you:

- Are well organised and attention to detail
- Are able to multi-task and prioritise own workload
- Have good presentation and cleanliness standards
- Are a great team player
- Have good written and verbal communication skills, being comfortable communicating with people at all levels
- Are flexible and customer focussed with strong customer service skills
- Have relevant experience in a Business Support environment; along with facilities or office responsibility
- Have good IT Skills, you'll be using Word, Excel, Outlook, and National Trust systems

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (30 hrs pw)