Business Support Assistant

Here at Serco we’re looking for Business Support Assistant to join us at Peterborough County Council. Serco Business Support specialises in administration and supports services areas across Peterborough City Council Local authority. We pride ourselves on the quality of the administration we deliver to our client and would like you to be part of that too.

As Business Support Assistant you will be providing excellent customer service on our reception and administration support to the Business Support Officer within our Targeted Youth Support Service team.
The Targeted Youth Support Service (TYSS) is a new and innovative service focused on offering a range of specialist services to young people aged 13-18 and their families. Targeted Youth Support works collaboratively with internal and external partners to provide seamless and layered support to the most vulnerable young people in the City.
We work with young people in the criminal justice system, those assessed as being a Child in Need, at risk of exploitation, substance misuse or violence, exclusion, homelessness and many other areas of need.

The role is part time and there is a mixture of home and office-based working. Your working Hours will be Monday - Friday 9:00am - 12:30pm.

**What you will need to do the role**:
You will need to be passionate about making a difference to young peoples lives and be able to show compassion and empathy.
You will have strong customer service experience and will be able to handle a challenging and exciting role.
To be successful in the role you will need to have strong Keyboard skills and experience working with Microsoft Excel and Word; with the ability to learn to use systems.

Why Serco?

**Meaningful and vital work**: Working within PCC Services at Serco means that you’ll play a critical role in ensuring that customers continue to receive the support that they need.

**A world of opportunity**: It takes a diverse team to support a Strategic Partnership and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.

**Great people**: You will be a significant part of the partnership as you will find yourself interacting with PCC staff, Service Users, representatives, and of course your supportive team.

What we offer

Salary £20,900 - £21,500 FTE

Up to 6% contributory pension scheme
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion

Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

Interesting and enjoyable work

Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

Why Serco?

**Meaningful and vital work**: We understand the culture of public service delivery and the obligations on us as a trusted partner to government.

**A world of opportunity**: Customer Service’s is growing and developing, and you’ll be able to contribute to and be a part of this.

**Great people**: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.