Endoscopy Lead Waiting List Co-ordinator

An exciting opportunity for a Endoscopy Lead waiting List Co-Ordinator was risen to join our team, which are based at County Hall, Taunton

You will be responsible for the co-ordination and organisation of a comprehensive patient centred admission service ensuring continuity in achieving excellence in patient care within local and national time frames.

You will make decisions which will lead to good booking practice and the provision of an excellent support mechanism for both patients and clinical teams.

You will support and supervise lower Band members of the Admissions Team to ensure admissions processes are followed and that waiting lists and theatre lists are managed efficiently and effectively.

Communicate effectively and in a timely fashion with patients/parents/carers as the need arises. Use reassurance and negotiation skills with tact on a daily basis over the telephone and face to face: patients are often very anxious at the prospect of admission to hospital for operations and procedures, so a calm and empathic approach is essential.

Overcoming barriers to understanding, either because there is a language difficulty or because the patient simply does not comprehend the nature and purpose of their admission.

Communicate bad news to patients when changing or cancelling an admission requiring tact, diplomacy and empathy when patients become upset or angry.

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone
- Schedule patients into appropriate theatre lists, ensuring the surgeons requirements are followed, hospital systems are checked for essential booking information, there is a suitable anaesthetist, all equipment will be present and available, any special bed requests are ordered and the order of the theatre list is suitable for the surgeon, along with managing the patients’ social needs and availability.
- Plan own workload plus lower Band staff so patients are called for admission according to length of wait and clinical priority within operating theatre / resource constraints.
- Fill vacant theatre slots at very short notice due to cancellations.
- Report forthcoming capacity issues due to Consultants’ annual leave dates etc with Team Leader/Admissions Manager to enable a discussion and escalation as appropriate to be made.
- Using knowledge of surgeons waiting lists and waiting times liaise with Clinical Service Managers (CSMs) to arrange for changes to Consultants timetable/theatre sessions to ensure the most appropriate surgeon has sufficient operating time in the most suitable theatre.
- Most Waiting List Co-ordinators work single-handedly so planning ahead for annual leave is essential to ensure the service runs smoothly during times of limited cover.
- Where required attend specialty meetings and write up specialty updates for distribution.
- Create theatre diaries from Theatre Schedules/Consultant diaries ensuring theatre location and timings match.
- Population and management of specialty Patient Target Lists to reflect accurately the full specialty waiting list, Referral To Treat (RTT) data, and essential booking information with updates made real time.