Internal Communications Specialist

Company Description

About MUFG Investor Services:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

LI-Hybrid

**Job Description**:
The successful applicant will be responsible for overseeing the day-to-day operation and management of MUFG Investor Service’s SharePoint based intranet. This includes leading a global community of content owners and editors, maintaining overall quality control on content and design as well as developing and implementing policies and standards to ensure effective and engaging intranet content that meets the needs of the business.

Day-to-day, you will oversee the primary landing pages to maintain a proper balance of content, coordinate with departmental site owners across the organization, project manage updating engaging news, maintain the intranet’s visual design, and monitor analytics to gauge what content is working. Most importantly, you will build our company’s “virtual headquarters”, a place that connects and engages all employees in what matters most.

We believe that our intranet should be intuitive, engaging, integrated, and intelligent to enable and empower our organization. You will be responsible for driving engagement across the firm and encouraging adoption of the intranet. We are looking for someone to join the team who has a very strong work ethic and a genuine interest in communications.
- ** Monitor analytics and prune content**: Intranets fail when they become content dumping grounds. You will use embedded analytics to understand what content is thriving, what needs to be removed, and what is in demand but does not exist.
- ** Project manage the intranet content calendar**: To keep the intranet thriving, you will manage a continuous flow of content that ranges from the necessary and strategic to fun and culture-building.
- ** Provide support to content editors** ensuring they have the knowledge, tools and skillsets required for their roles. Managing an intranet takes a village, so you will work with contributors across the organization and oversee what gets authored to ensure their content is up to date and that they are aligned with the overall intranet strategy.
- ** Help make our leaders better communicators**: You will work with leadership, occasionally ghostwriting, to not only ensure their messages are heard and top of mind for employees but also interesting, relevant, and engaging. Build relationships with and gain the buy-in of stakeholders at all levels and actively manage communications with key stakeholders and user groups.
- ** Champion the intranet cause and keep it focused**: As the intranet manager, you are the intranet’s primary ambassador and will continuously focus the organization on the intranet’s purpose: to connect and align the business You will take ownership for editorial control across the intranet to ensure it is in line with the content strategy, communication standards and guidelines.
- ** Maintain the intranet’s central administration**: Being an administrator for our intranet is easy and doesn’t require advanced technical skills. As the intranet manager, you will have the ability to edit and create content, send newsletters, maintain branding and design, and determine what content is front page news.
- ** Actively seek feedback from both users and key stakeholders**: You’ll run focus groups and surveys with users and work closely with key stakeholders to ensure their voices are represented.

In this role you will be a key member of the People Strategy team, with teammates based in Cayman, Halifax, and Dublin. Additional responsibilities will include assistance and contribution to other projects and initiatives across culture and engagement, diversity, equity and inclusion, internal communications, learning and development, and more.

**Qualifications**:

- Strong understanding of the principles of Usability and User Experience
- High level of comfort with social software and other web-based technologies
- Strong leadership skills and project management experience to coordinate activities with colleagues
- Proven ability to effect behavioral change across an