Receptionist and Admin Support Assistant

**Big Help Group Receptionist, Welfare and Debt Admin Assistant**

This post is a dual role as the person responsible will be working on the main reception desk at Big Help Group HQ and amongst the Big Help Money Advice team and the Welfare Rights Team doing administration.

Reporting to the Reception Manager the role will include the following duties:

- Greeting clients, visitors and team members, using names where possible to personalise their visit, guiding them to where they need to be and providing them with a visitors' badge where needed.
- Supporting the Customer Information Assistants in the managing of Big Help Information Point where needed, providing a listening ear to clients and helping them fill out the triage form.
- Answering phone calls via the main switchboard with the Big Help welcome and redirecting calls where needed.
- Taking and passing on messages to other members of the team effectively, paying particular attention to detail and recording key information.
- Manage meeting/interview room bookings via the Team-Up system as well as reserving car parking spaces for visitors upon request.
- Providing administrative support to the Senior Management Team when asked.
- Assist with the sorting and distribution of incoming and outgoing mail to the appropriate place.
- Be aware of and act upon the fire alarm, care alarm, CCTV, gate and door buzzers.
- Ensure daily reception duties are carried out.
- Be knowledgeable regarding the Big Help Group, it’s organisations, projects, members of the team and their roles and job titles.
- Present a positive attitude and appearance at all times including wearing uniform provided.
- Ensure team members, visitors and contractors sign in and out at all times using the appropriate sheets.
- Ensure the reception area is kept clean, tidy and clutter free and ensure sensitive documents are kept out of sight.
- Manage a maintenance book to allow Facilities Manager to keep up to date with building maintenance issue.
- Participate in any appropriate training opportunities and undertake any other duties required by the reception manager and SMT.
Reporting to the Big Help Money Advice Manager and the Welfare Rights Manager, the roles will include:

- Transferring of all paper files onto the online system and disposing properly of sensitive documentation.
- Helping organise appointments for the Money Advisers and Support officers and obtaining important documentation from clients ahead of time.
- Writing and sending out letters on behalf of caseworkers to creditors.
- Using the Welfare and Money Advice case management system to set up files, write up case notes, upload important information and keep the system up-to-date.
- Manage the incoming and outgoing post of sensitive information.
- Undertake any other duties required by the Welfare and Money Advice Managers.

This position will be accountable to the Reception Manager.

Wages: £18,018.00-£20,020.00 - Depending on age and experience + Bonus

Hours: 35 hrs per week, including the occasional evening and Saturday.

Holidays: 25 days plus bank holidays pro rata and benefits

Period of employment: Permanent contract (3 months probationary period)

Reference ID: AMRECP22

**Job Types**: Full-time, Permanent

**Salary**: £18,080.00-£20,020.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- On-site parking
- Sick pay
- Wellness programmes
Schedule:

- Day shift
- Monday to Friday
**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)
Work remotely:

- No