Technical Support Apprentice

**_You don’t need to go to university to kickstart your career_**

**_ Do you want to be earning whilst you are learning and keeping up to date with the latest technology?_**

By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:

- CompTIA A + (Exam 1 and 2)
- CompTIA Cloud Essentials +

We are recruiting on behalf of Praestantia Tech where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer

**About the company**:
Praestantia Technology has been established to deliver truly impressive fully managed IT & Audio-Visual services for schools and businesses with honesty, integrity and simplicity. We’ve brought together exceptional people to be able to deliver quality solutions to meet the needs of all of our customers.

**What you will be doing**:

- Provide technical support to customers and internal Team.
- Install and configure relevant software and hardware as appropriate; for example mobile apps, printers and projectors.
- Address IT issues by prioritising in response to customer service level agreements. To provide first line IT support services to end-users
- Configure, test, and deploy end-user devices including laptops, tablets, desktop PCs, phones, and printers.
- Ensure that all aspects of support processes are documented and kept up to date.
- Manage (create, amend, delete and report) user accounts on all education systems and other learning and administrative school systems.
- Assist in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, accounts are working on the first day.
- Assist with the deployment of computers, including mobile devices to end-users
- Provide administrative and project implementation support.
- Ensure that end-user systems and services meet health and safety requirements.
- Provide instruction to end-users in the use of end-user IT and AV facilities and services.

**Experience**:

- No formal experience required, however a full UK Driving License would be preferred, or in the process of being achieved.

**The training you'll be provided with**:

- Comprehensive onboarding
- Level 3 Information Communications Technician apprenticeship standard
- Training for all pathways of your IT career (support technician, network technician, digital communications technician)
- Specialising in a portfolio of evidence for the Support Technician pathway
- Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
- e-learning training materials
- Bi-weekly virtual classroom training on the CompTIA vendor qualifications
- Monthly work-based coaches visits and competency checks
- Primary Goal Support desk for technical support

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

**We are looking for someone who**:

- Ability to work independently and take responsibility for workload
- The capacity to be productive and professional in the working environment and adhere to our working practices.
- A passion for new and emerging technologies.
- A resilient and positive mental attitude when dealing with difficult situations.

**Working Week**:
Monday to Friday 37 hours per week. Working pattern to be confirmed.

**Salary**:
£6.00 for the first 12 months. The remaining 9 months of the apprenticeship will be paid at the National Minimum Wage according to your age.

**Desired Qualifications**:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.

**Expected Duration**:
15 months and 4 Months End Point Assessment

**Where a Primary Goal apprenticeship can take you**:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some