Technical Support Analyst
5 days ago
Technical Support Analyst Join to apply for the Technical Support Analyst role at SRD Technology UK Location: Taunton, Somerset. Remote work available Salary: £24-28k based on experience Type: Full-time, Permanent About SRD Technology UK At SRD Technology UK, we are passionate about delivering cutting‑edge IT solutions with a personal touch. As a forward‑thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world. The Opportunity We’re seeking an ambitious and experienced 1st Line Technical Support Analyst who loves problem solving. In this role you will work closely with colleagues to provide IT support to our managed service clients across the UK, focusing on customer care and meeting SLAs. The position may include site visits if required. Key Responsibilities First point of contact for IT support queries (phone & ticket system) Providing 1st‑line remote support and escalating when needed Managing customer requests such as installations, user account changes, and updates Daily/weekly security, health, and backup checks Contributing to and improving our knowledge base system Assisting project engineers on a variety of client projects Offering basic training and guidance to customers Contacting 3rd‑party vendors Essential Requirements Experience dealing with customers daily Experience supporting Windows Desktop, Microsoft 365 and Active Directory Advanced knowledge of the Microsoft suite of products Use of a ticketing system Basic understanding of networking (TCP/IP, firewalls, routers, switches) Clear communication skills and the ability to explain technical concepts A team player with a “can‑do” attitude who takes ownership and wants to progress processes Passion for IT Nice To Have But Not Essential Experience working in an MSP is highly desirable. Qualifications (Not Essential) Microsoft 365 Fundamentals ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Customer service training Benefits Opportunities for advancement and training plans for all team members Staying at the forefront of Microsoft technologies, professional development, and exposure to challenging projects 25 days holiday plus bank holidays Charity/volunteering day Contributory pension scheme Team challenges and prizes Social company activities Health and wellbeing support Employee discount platform Onsite parking #J-18808-Ljbffr
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Technical Support Analyst
3 weeks ago
Taunton, United Kingdom SRD Technology UK Full timeJob Role:Technical Support AnalystLocation: Taunton, Somerset. With benefits to work remotely at timesSalary: £24-28k Based on ExperienceType: Full-time, PermanentAbout SRD Technology UKAt SRD Technology UK, were passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride...
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Technical Support Analyst
2 weeks ago
Taunton, United Kingdom SRD Technology UK Ltd Full timeJob Role Technical Support Analyst Location Taunton, Somerset. With benefits to work remotely at times Salary £24-28k Based on Experience Type Full-time, Permanent About SRD Technology UK At SRD Technology UK, were passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride...
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Taunton, United Kingdom SRD Technology UK Ltd Full timeA Managed Service Provider is seeking a Technical Support Analyst in Taunton. The role involves providing 1st line IT support to clients across the UK, managing multiple tickets while ensuring high customer satisfaction. Candidates should have experience in customer service, desktop support, and familiarity with Microsoft 365 and networking concepts. The...
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Operations Analyst Engineer
7 days ago
Taunton, United Kingdom National Grid Full timeAbout us At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Operations Analyst Engineer, and find your superpower....
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Technical Support Analyst
1 week ago
Taunton, United Kingdom SRD Technology UK Ltd Full timeJob DescriptionJob Role:Technical Support AnalystLocation: Taunton, Somerset. With benefits to work remotely at timesSalary: £24-28k Based on ExperienceType: Full-time, PermanentAbout SRD Technology UKAt SRD Technology UK, were passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP),...
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Technical Support Analyst
3 weeks ago
Taunton, United Kingdom SRD Technology UK Ltd Full timeJob DescriptionJob Role:Technical Support AnalystLocation: Taunton, Somerset. With benefits to work remotely at timesSalary: £24-28k Based on ExperienceType: Full-time, PermanentAbout SRD Technology UKAt SRD Technology UK, were passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP),...
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Technical Support Analyst
6 days ago
Taunton, United Kingdom SRD Technology UK Ltd Full timeJob Role:Technical Support AnalystThe following information provides an overview of the skills, qualities, and qualifications needed for this role.Location: Taunton, Somerset. With benefits to work remotely at timesSalary: £24-28k Based on ExperienceType: Full-time, PermanentAbout SRD Technology UKAt SRD Technology UK, were passionate about delivering...
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Technical Support Analyst
2 weeks ago
Taunton, United Kingdom SRD Technology UK Ltd Full timeJob Role:Technical Support AnalystThe following information provides an overview of the skills, qualities, and qualifications needed for this role.Location: Taunton, Somerset. With benefits to work remotely at timesSalary: £24-28k Based on ExperienceType: Full-time, PermanentAbout SRD Technology UKAt SRD Technology UK, were passionate about delivering...
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Operations Analyst Engineer
1 week ago
Taunton, Somerset, United Kingdom National Grid Full time £46,000 - £57,000 per yearAbout UsAt National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Operations Analyst Engineer, and find your...
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Operations Analyst Engineer
1 week ago
Taunton, Somerset, United Kingdom natgridProd Full time £46,000 - £57,000About us At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Operations Analyst Engineer, and find your...
