Operations Analyst Engineer

About Us
At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Operations Analyst Engineer, and find your superpower.

National Grid is hiring a Operations Analyst Engineer for our Electricity Distribution (NGED) team based in Taunton, Somerset.
About The Role
Join Our Team as an Operations Analyst Engineer at National Grid Telecoms
Are you ready to make a difference in the UK's essential telecoms infrastructure? At National Grid Telecoms, we are on the lookout for a dedicated Operations Analyst Engineer who will play a pivotal role in ensuring our staff have seamless access to the tools and technology they need to operate effectively. This is not just a job; it's an opportunity to be part of a mission that delivers safe and reliable energy to millions across the country

Why This Role Matters:
As the primary point of contact for end user device support within NG Telecoms, you will be at the forefront of maintaining smooth operations. Your expertise will enable fast, secure, and resilient communication services, directly supporting our wider mission. Collaborating with Operations Lead Specialist Engineers, you will provide technical assistance, solve customer service queries, and troubleshoot hardware and software issues.

What You'll Do

• Collaborate closely with the User Operations team, Service Desk, Field User team, and customers to resolve complex technical issues.
• Perform on-site hardware and software root cause fixes across multiple locations.
• Contribute to large-scale projects that impact both customers and staff.
• Work alongside other IT and Business departments to ensure our products and applications are fit for purpose.
• Maintain clear and accurate documentation of systems and business procedures.
• Design and deliver training materials, guiding customers and staff on best practices for using technical products and applications.
• Ensure compliance with Health and Safety regulations, including fire and emergency precautions.

About You

• Proven experience in resolving challenging technical problems.
• Familiarity with technologies that support endpoints in an enterprise environment.
• Background in a professional office setting and customer-facing roles.
• Proficiency in Endpoint Management tools such as SCCM, Intune, Autopilot, and MDT.
• Extensive knowledge of Windows 10 and Windows 11 operating systems.
• Experience with virtualisation technologies like VMware and Hyper-V.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, and LAN/VLAN/WAN.
• Programming skills in PowerShell, Batch, VBScript, etc.
• Strong problem-solving, research, interpersonal, and communication skills.
• Highly organised with the ability to work independently and as part of a team.
• Capability to meet strict deadlines and perform well under pressure.

What You'll Get
A competitive salary between £46,000 - £57,000 per annum – dependent on capability

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

Recruitment Business Partner- Nick House

Closing Date - 16th December

Location - Taunton, Somerset