Service/parts Advisor

**Service, parts advisor**

We have a fantastic new opportunity available right now to join our team Our service, parts and clothing department are currently on the lookout for a new Service advisor

Do you have:

- Previous administration experience?
- A strong customer-focused background?
- Brilliant people skills?

If you can answer YES, then you may be the person we are looking for

**Have you heard about our benefits?**

When you join KD Motorcycles, from Day 1 you'll have access to a comprehensive benefits package including:

- 22 days holiday per year plus bank holidays.
- Manufacturer specific training.
- Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

**What Will You Be Doing?**
- Ensure that the Service Department achieves target objectives by ongoing (period by period) examination of accounts, daily & weekly operating controls.
- Ensure accurate recording of parts and service times, job costing and invoicing in the Service Department.
- Ensure premises, tools, equipment and other dealership assets are controlled and used effectively to complete customer repairs within time expectations.
- Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour. Monitor hours attended and worked in order to achieve labour efficiency targets.
- Provide all KD Motorcycles customers with a level of service which will achieve the highest level of customer satisfaction, retention and loyalty.
- Work closely with and motivate all staff within the Service department in order that they work to the highest degree of commitment and attention to customer needs
- Maintain the systems that control the safe use and serviceable condition of courtesy vehicles. Ensure that systems allow for compliance with legislation and driver identification
- Administer warranty policy in a cost effective manner whilst maintaining the best interests of dealership, manufacturer and customer.
- Develop and maintain an effective line of communication with manufacturers, suppliers, statutory representatives and all other contacts.
- Advise, support and give confidence and backup as required on mechanical and diagnostic problems and their consequences.
- Be pro active in implementing and encouraging your team to ensure company Health and Safety policies are adhered to at all times.

**Who Are We Looking for?**
- Previous experience in administration
- Exceptional Customer Service skills
- Effective communication skills both written and verbal
- Natural problem solving skills
- Great motivational skills
- A positive can-do attitude
- Strong IT and numeracy skills
- Up to date knowledge of the Motoring Industry

**Who Are We?**

Do you have a passion for motorbikes? Are you excited by the idea of joining a genuine industry leader? Are you looking for a career in which no two days are the same?

As a result of impressive and sustained growth. We have a new opportunity for a driven, highly ambitious Service Manager to join KD Motorcycles, one of the North West’s leading motorcycle dealerships. Authorised dealer for KTM, Kawasaki, Royal Enfield and more plus quality used motorcycles. With more than 1,500 bikes in group stock, With over 14 new bike brands and comprehensive accessories shop it’s easy to see why KD Motorcycles have become renowned for providing industry leading customer service coupled with exceptional quality.

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£22,500.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Accrington, BB5 1SA: reliably commute or plan to relocate before starting work (required)

Work Location: One location