Warranty and After Care Coordinator

1 week ago

Bolton, United Kingdom Coleman Milne Full time

**The Company**

We are proud to be the market leader in creating bespoke specialist vehicles to sell into the funeral and emergency services markets, using our own British Engineers.

We have some of the most advanced workshops in the industry, incorporating the latest technologies in design, engineering and class leading manufacturing, complemented by traditional, time honoured coach building crafts and workmanship.

For our success to continue we strive to appoint leading team members and this is an exciting opening to join a leading company with excellent training and development opportunities.

**Job Title**:
Warranty and After Care Coordinator

**Hours**:
Monday to Thursday 9am - 5pm
Friday 9am - 3pm

**Department**:
Sales

**Location**:
Coleman Milne

**Main Responsibilities**
- To receive all incoming customer product problems, warranties and complaints. To attempt to resolve these problems as quickly and politely as possible, in the most cost effective manner.
- To receive all delivery documentation to note and act upon ay faults established at time of delivery.
- To receive warranty work requests from repairers, to authorise them, issue reference numbers to them and request quotations for work to be carried out. To cross refer repairers’ invoices to quotes and authorise payments.
- To co-ordinate the return of vehicles to the factories for rectification where deemed necessary, ensuring that the factory is prepared for this and the repairs are carried out quickly and the vehicles returned promptly and in complete, tidy conditions.
- To maintain weekly and monthly reports of warranties outstanding
- To attend weekly warranty schedule meetings to discuss details of warranties received and progress on outstanding.
- To maintain manual and computerised customer and vehicle records
- To maintain regular communication with Area Sales Managers
- To oversee warranty repairs and relevant records in line with ISO procedures and audits.
- To log and action technical service bulletins and vehicle recalls
- To conduct root cause analysis of all faults at the end of each warranty, liaising with field technicians and Production Operatives
- To booking hire cars when required
- To liaise with Engineering regarding common faults which occur which the technicians are unable to fix and discuss the outcomes with customers
- To produce weekly spreadsheet detailing end of week warranty status and discuss at weekly meeting
- To booking out or order parts for both warranty and chargeable repairs
- To coding all warranties
- To invoice customers for work via WMS folder
- To booking chargeable repairs, with authorisation from Production Managers. Including making arrangements with customers or the fleet servicer, providing WMS job number to operatives, liaising with customer if any further work is required, costing of parts and labour and invoicing the customer for the work.

**Salary**: From £23,500.00 per year

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Monday to Friday

Work Location: One location

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