Concierge
12 hours ago
**“The world is yours with Meliá”**
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ??
**Guest Experience Concierge**:
**MISSION**:The Guest Experience Concierge is responsible for managing the entire experience of VIP guest and guests staying in the hotel's superior rooms, providing them with unique and personalized experiences and committing to excellence in guest satisfaction.
- Manage the experience of VIP guests and guests staying in superior rooms, ensuring excellent service, personalizing their stay, anticipating their needs and exceeding their expectations.
- Manage the arrival of VIP guests and guests staying in superior attribute rooms, ensuring that they have all the information about the hotel services and facilities during their stay.
- Being knowledgeable of the destination to be able to offer services and products according to the preferences of customers.
- Manage customer incidents, following the established protocols.
- Comply with the attributes, standards and manuals applicable to their department.
(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)
**Because belonging to the great Meliá family is being VIP**
You will enjoy **My MeliáRewards** which is the exclusive loyalty program for our employees with exclusive benefits and advantages.
In addition, enjoy the **My MeliáBenefits** program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?
Our Benefits Package Includes:
- **Competitive Salary**
- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme and Life Assurance**
- **Discounted dental and health cover with HSF**
- **Personal Development**: programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**
**At Meliá we are all VIP** ?
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**
INDFOH
-
Head Concierge
12 hours ago
London, United Kingdom The BoTree- Concierge Full timeThe BoTree luxury hotel is the hottest new opening in London! We are bringing together the team to deliver conscious luxury to our discerning guests and have an exciting opportunity available for a **Head Concierge.** As a Key Ambassador of The BoTree Hotel, our **Head Concierge** role is to deliver a warm welcome to all our guests. Our **Head Concierge**...
-
Head Concierge
6 days ago
London, United Kingdom The BoTree- Concierge Full timeThe BoTree luxury hotel is the hottest new opening in London! We are bringing together the team to deliver conscious luxury to our discerning guests and have an exciting opportunity available for a **Head Concierge.** As a Key Ambassador of The BoTree Hotel, our **Head Concierge** role is to deliver a warm welcome to all our guests. Our **Head Concierge**...
-
Luxury Concierge
1 day ago
London, Greater London, United Kingdom Concierge Travel Associates Full timeWe are seeking an outgoing individual for our Luxury Concierge opportunity. As a Luxury Concierge, you, with your entrepreneurial and visionary mindset, will be responsible for booking amazing travel experiences for corporate and leisure (HNW) clients to destinations worldwide This position is excellent for anyone who loves to travel and is a tastemaker for...
-
Luxury Concierge
2 weeks ago
London, United Kingdom Concierge Travel Associates Full timeWe are seeking an outgoing individual for our Luxury Concierge opportunity. As a Luxury Concierge you with your entrepreneurial and visionary mindset will be responsible for booking amazing travel experiences for corporate and leisure (HNW) clients to destinations worldwide! This position is excellent for anyone who loves to travel and is a tastemaker for...
-
Assistant Head Concierge
2 days ago
London, United Kingdom Knightsbridge Hotel - Concierge Full timeWe have an exciting opportunity for an Assistant Head Concierge to join our highly successful team here at the Knightsbridge Hotel. Reporting to the Head Concierge, your main priority will be to help run the daily operation of the concierge desk, overseeing all the arrivals and departures to the hotel, and manage all guest requests in an efficient and...
-
Junior Concierge
10 hours ago
London, United Kingdom Knightsbridge Hotel - Concierge Full timeWe have an exciting opportunity for a Junior Concierge to join our highly successful team here at our Knightsbridge Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...
-
Junior Concierge
1 week ago
London, United Kingdom Knightsbridge Hotel - Concierge Full timeWe have an exciting opportunity for a Junior Concierge to join our highly successful team here at our Knightsbridge Hotel To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent...
-
Assistant Head Concierge
1 week ago
London, United Kingdom Knightsbridge Hotel - Concierge Full timeAre you passionate about delivering exceptional guest experiences? Firmdale Hotels is seeking a dedicated and enthusiastic Assistant Head Concierge to join our team at the Knightsbridge Hotel. This pivotal role is at the heart of our daily operations, ensuring every guest enjoys a seamless and memorable stay. As Assistant Head Concierge, you’ll lead the...
-
Assistant Head Concierge
1 week ago
London, United Kingdom Knightsbridge Hotel - Concierge Full timeAre you passionate about delivering exceptional guest experiences? Firmdale Hotels is seeking a dedicated and enthusiastic Assistant Head Concierge to join our team at the Knightsbridge Hotel. This pivotal role is at the heart of our daily operations, ensuring every guest enjoys a seamless and memorable stay. As Assistant Head Concierge, you’ll lead the...
-
Night Concierge
1 week ago
London, United Kingdom Haymarket Hotel - Concierge Full timeWe have an exciting opportunity for a Night Concierge to join our highly successful team here at our Haymarket Hotel. Your main priority will be to help run the concierge desk in the absence of the wider team throughout the evening. This will include answering any incoming calls, helping guests with their luggage, reacting and adhering to guest requests and...
