Customer Service Advisor

6 days ago

Leeds, United Kingdom CARE Fertility Full time

As a Customer Service Advisor (or Care Pals Advisor as we’ll call you) you’ll be instrumental in guiding patients through their treatment journey at Care Fertility.

You’ll provide support and guidance to our patients at every stage of their journey, arranging appointments, signposting to other Care services, raising quotations and invoices, taking payments, and sending patient treatment information.

You’ll liaise with the medical and clinical teams across the clinic to get treatment and medication plans for patients, obtain results of tests/checks and make sure that patients understand what their next steps are.

It is an administration in this role, but it’s not as an administrator, there is strong customer service focus to what we do.

As a Care Pals Advisor you’ll be a part of a great team who provide a positive link to our patients, and help them to create a family.

About you:
Previous experience of working in Customer Service in a sales-through-service environment would be great. Experience of Customer Service in a medical environment would be ideal as you will have a better understanding of the role. So maybe you’ve been a Medical Secretary, worked in Patient Liaison or you’ve been a Receptionist at a GP Surgery.

You’re flexible, eager to learn, are able to work alone as well as part of a team and have great attention to detail.

You have a strong understanding of delivering excellence for people (both written and verbal), with accuracy and in a timely fashion.

Excellent verbal and written communication are required as you’ll be dealing with people from all backgrounds and disciplines, making and taking calls, delivering a high-quality patient experience - you will be acting as a Care Fertility ambassador in all of your interactions.

Location/Benefits:
We’re based at Seacroft Hospital, York Rd, Leeds (LS14 6UH) and work on a rota between 08:00-18:00 from Monday to Friday (we may switch to weekend working in the near future).

In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other. Benefits include:

- Salary of £23,000.
- 33 Days annual leave (inc. public holidays).
- Pension scheme.
- Life assurance.
- A range of benefits including retail discounts, a wellbeing hub, holiday trading.

About us

We’re Care Fertility, we’re the largest private provider of IVF and fertility treatment in the UK.

We draw on the knowledge of our wider team of over 600 dedicated doctors, embryologists, nurses and support teams who all work together to ensure our patients get the very best fertility treatment.

We are leading the future of fertility healthcare and we help our patients through the most innovative science supported by exceptional and intuitive digital experience.

We don’t just care, we are Care.

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

  • Customer Service Advisor

    1 week ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    We are seeking a motivated and detail-oriented individual to join our team as a Customer Service Advisor. In this role, you will work closely with the sales and marketing teams to support various initiatives, contributing to the overall success of the company. **Duties**: - Building and maintaining strong, long-lasting customer relationships - Handling...

  • Customer Service Advisor

    8 minutes ago

    Leeds, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Advisor - 8 Month FTC** **Leeds City Centre** **£18,000 - £23,000** The purpose of the role is to ensure information for the companies multi-million-pound clients are accurately updated, changed and new contracts are sent where appropriate. **As a Customer Service Advisor your duties will include**: - Managing the accounts through...

  • Customer Service Advisor

    2 days ago

    Leeds, United Kingdom Sellick Partnership Full time

    Our team at Sellick Partnership are actively looking Customer Service Advisor for an organisation based in Leeds. This role would be on a temp - permanent basis with the opportunity of starting immediately. **Please find details**: Position: Customer Service Advisor Sector: Housing/Public Sector Start Date: Immediate Job type: Temp to Perm Hours: 37Hrs...

  • Customer Service Advisor

    2 days ago

    Leeds, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Advisor** **Leeds - LS12** **£20,000** **Hybrid working** **Friendly and positive working environment** My client are a national service provider within the automotive industry who are looking for a passionate Customer Service Advisor to join their team. You will be responsible for handling general enquiries and resolving queries to...

  • Customer Service Advisor

    1 week ago

    Leeds, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Leeds / Hybrid Working** - Salary of £22500 - reputable growing organisation in Leeds - excellent training and development plan - structured career path - excellent benefits - fab on site facilities - hybrid working - free parking - no shift patterns or weekends - great culture and vibrant team - lots of great incentives and...

  • Customer Service Advisor

    6 days ago

    Leeds, United Kingdom MERJE Ltd Full time

    Are you passionate about delivering a world class customer service? Do you want to join a business that is growing and offering excellent opportunities for progression? Are you a hard working Customer Service Advisor seeking a new opportunity? We are now seeking a Customer Service Advisor to join our trade sales team. Working with our trade partners to...

  • Customer Service Advisor

    4 days ago

    Leeds, United Kingdom Page Personnel Full time

    6 Month contract with permanent transfer! - Immediate starts available, or starts to work around your notice period! **About Our Client**: This role is working as a Customer Service Advisor in a well known Public Sector business, and will require you to act as a main point of contact for clients and provide them with any support needed. As a Customer...

  • Customer Service Advisor

    2 weeks ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Leeds! - Working for a reputable Insurance Business! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable Insurance business! This would be an excellent opportunity for someone experienced within...

  • Customer Service Advisor

    6 days ago

    Leeds, United Kingdom Technical Prospects Ltd Full time

    **Customer Service Advisor** **Offering £23,000 - £24,000 Basic Salary Plus Benefits.** **Customer Service Advisor - Key Responsibilities** - Create strong customer relationships and enhance the reputation of the business. - Managing and processing orders from start to finish. - Maintain a strong working relationship with all internal and external...

  • Sales Advisor

    2 hours ago

    Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Sales Advisor** **Responsibilities**: - Greet and assist customers in a timely manner. - Provide sales support to...