Operational Support Administrator

1 day ago


Godalming, United Kingdom Thames Water Utilites Full time

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

**About the role**:
We are currently recruiting for an Operational Support Administrator to support our recently insourced Repair & Maintenance (R&M) function within Water Networks, Thames Water. Your role will be key to the successful operational delivery of the repair and maintenance service to our customers through the effective set-up of our R&M teams.

**Main Accountabilities**:

- To support the onboarding and offboarding of supplier R&M teams in a timely manner
- Support the set-up of new direct hire R&M teams
- The set-up activity includes, but is not limited to:

- Engagement with the fleet on commercial vehicle requirements, delivery dates and locations and permits to drive
- Engagement with Learning & Development and Health & Safety on training certification and induction and skills training planning
- Supporting on creation and sharing of individual induction training plans
- Supporting the collation of alignment of R&M teams to line manager and information relevant parties for system updates
- Engagement with digital to support the timely delivery of IT equipment and systems access creation
- Tracking of training requirements and certification of the R&M teams
- Pro-actively raising risks and gaps in the information provided by supplier teams
- Ensuring permit to drive compliance across the teams
- Managing the pre-employment medical screening requirements for direct-hire R&M teams

**We’re looking for you to**:

- Have a strong administration background, preferably in an operations environment
- Be fully competent at using IT systems and Office software (especially Excel)
- Able to demonstrate excellent attention to detail
- Be proactive and organised in a fast-paced environment
- Be a tenacious and resilient individual with the ability to work with confidence in a challenging and reactive environment
- Be comfortable liaising with the frontline R&M teams as well as other internal departments within Thames Water

**What’s in it for you?**

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

Find out more about working at Thames Water

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as a Thames Water Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.



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