Support Administrator

Support Administrator

Godalming

Monday - Friday - Hybrid working option

c£14.00 - £15.00 per hour - three month temporary contract - potential to be extended

Responsible for the delivery of high quality, effective admin tasks and service provision in support of the Property Services Team within Housing Operations. Primary Focus: Responsive Repairs, Planned Works & Aids & Adaptations.

To deal efficiently with telephone calls & a plethora of broad ranging correspondence relating to Property Services, ensuring an efficient service is maintained whilst adhering to specific policies and procedures.

Understand, maintain, and operate computer systems, including Orchard, Agresso, Keystone, Sharepoint, Case Management, Civica & Microsoft office suite.

To provide administration support to the Planned Maintenance Team, A&A & Responsive repairs Team in respect of communicating with our residents, contractors, resident focus groups, members of the public, councillors and MPs guaranteeing a timely answer to all enquiries.

Assist in providing support to residents and team members in the delivery of all associated work streams for the Planned Works team (To provide administrative support to the Planned Works Officers, including of raising of works orders, mail merges, correspondence, Monthly Contractor Meeting minutes and general administrative duties)

Management & coordination of Section 20 leaseholder process (management of tracker/spreadsheet & letters)

To provide administrative support to the A&A officer, in respect of raising works orders on Orchard and recording on the A&A spreadsheet, responding to A&A inbox and liaising with OT’s ensuring the customer receives prompt and complete responses to their enquiry and a record of actions logged accordingly.

To provide administrative support to the Responsive Repairs team in respect of the Post Inspection process (liaise with WBC Inspectors, raise relevant inspections and record on Orchard) and review all daily works orders related to repairs, raised by the CSC to the appropriate contractors to ensure that:
Repair priorities are correctly determined and applied

Incoming requests for work are accurately diagnosed & coded using NHF schedule of rates & every job has the correct expenditure code assigned.

Correct contact details for tenants are noted and entered onto each order raised

Additional details required to pinpoint exact job location are entered on to the order

Contractual obligations relating to invoicing are adhered to by all parties.

To manage and coordinate the TLF portal in partnership with TLF, Repairs contractor, Improvement team, RR manager and CSC in order to capture independent & insightful representative customer service data and analysis.

Delivery of excellent service to all customers in line with published service standards, including provision of advice and assistance to all customers.

Support collaborative and cross functional working, sharing resources across the team and the wider Housing Service to meet operational targets and priorities.

Equality and Diversity - Actively promote the Council’s Equality and Diversity policy in all aspects of your duties.

Safeguarding - Adhere to effective safeguarding practice for vulnerable adults and children in accordance with the Council’s policies, guidance and protocol.

Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are encouraged to meet their full potential by working in a non-threatening environment free of harassment and/or bullying.

General Data Protection Regulation (GDPR) - Ensure that the principle of confidentiality and the requirements of the GDPR are fully applied to the work of your service area.

Information Sharing - Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agencies

**Job Types**: Permanent, Temporary contract
Contract length: 3 months

**Salary**: £14.00-£15.00 per hour

Schedule:

- Monday to Friday

Reference ID: 7349