Empower Fx Support Senior Analyst

Do you have an interest in developing your career within FX?
- Do you want to work for a vastly growing and regulated UK Bank?

**Client Details**

Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing frictionso that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure,giving access to the best prices and the fastest, most reliable settlement.

FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-bordertransaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.

**Description**

**The Role**:
eTrading Support. To support the eTrading Platform EMpowerFX by enabling new clients, supporting existing clients and troubleshooting systems issues, monitoring critical trading system environments, and helping with testing and release of new product functionality.

**Responsibilities**:

- First point of contact for end users of EMpowerFX.
- Administrative duties for eTrading including onboarding Clients to the EMpowerFX platform, maintenance of users, accounts and supporting client API integrations.
- Work with multiple teams (Operations, Technology, Trading and Risk) to ensure the smooth running of the platform and timely resolution of any daily issues. Providing world-class communications to end-users as issues are managed to resolution.
- Support Data provision for ongoing MI and analysis
- Accurate tracking of support effort to enable effective management reporting.
- Release implementation and enforcement of change management policy
- Incident Management and Problem Management
- Identifying opportunities to simplify and improve processes

**Profile**

**Role Specifics**:

- Educated to degree level or equivalent
- Experience in a Customer Services environment, preferably within Investment Banking organisation
- Experience of Client Relationship Management, establishing and maintaining good working relationship with the EMpowerFX client base.
- University degree or Diploma Preferably in IT or maths and /or minimum of 2 years of experience in an Application Support / Help Desk role.
- Excellent team player with strong interpersonal skills.
- Strong work ethic, high energy level, able to work independently and think strategically.
- Excellent communication skills and a sense of urgency essential.
- Effective communication with both clients and internal stakeholders is essential.
- Attention to detail.
- Logical and analytical.
- Ability to plan and prioritise.
- Proactive and self-motivated.
- Works well within a team.

**Job Offer**
- Hybrid working, 2 days per week in our Sutton office.
- Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
- Life Assurance - 4 times annual salary
- Group Income Protection
- Private Medical Insurance - this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
- Discretionary Bonus
- Competitive Annual Leave
- 2 Volunteering Days
- Benefit Hut