IT Support Analyst

2 days ago


High Wycombe, United Kingdom Platinum Resourcing Full time

Working as part of a friendly team you will offer efficient and effective support for all business-critical systems, both hardware and software.

You will provide IT support to all users, both onsite and remotely. Maintaining the company IT network infrastructure and telecoms systems.

Assisting with trouble shooting systems and network problems together with the configuration and installation of new PC/s, laptops, tablets, smartphones and other IT hardware.

You will carry out the setup and configuration of new user accounts and profiles, working with the IT Support Team Leader and IT Manager to review technologies that might aid the business.

Salary £22,000 - £24,000 depending on experience, plus 25 days holiday per annum rising to 27 after 5 years’ service, Contributory Pension Scheme, Private Health Care, Life Assurance, Modern office facilities, Subsidised canteen, Free parking onsite.

Working hours are Monday to Friday 9am - 5pm

Experience required:

- Able to provide 1st line/2nd line IT Support to both on-site and remote users over the phone or using Remote Access tools.
- Proven experience in a similar environment.
- Able to demonstrate hardware troubleshooting and maintenance knowledge
- Experience supporting Microsoft Applications & Windows Operating systems
- Basic networking experience (LAN, WAN, Wi-Fi)
- Excellent written and verbal communication skills
- Ability to give clear written and verbal instructions and explain technical issues internally and to suppliers.
- Ability to adapt to rapidly changing business priorities

Desirable skills:

- Active Directory/Group Policy
- Office 365
- Backup Software
- VOIP/Unified Comms
- Windows Server
- Any relevant IT support qualifications


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