Admin Officer

2 weeks ago

Swansea, United Kingdom Brook Street Full time

**Have you always wanted to work with a Public Sector Organisation?**

Brook Street (UK) Ltd are pleased to announce an exciting opportunity with our leading Public Sector client the **Driver & Vehicle Standards Agency**, to join their busy **Customer Service Centre Team**.

**We are recruiting Customer Service Centre Telephony Agents who will be based at DVSA, The Ellipse, Swansea.**

***

The purpose of the role is to provide quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards and the reduction of vehicle crime.

**Your main duties will be to**:

- Deliver a consistent and productive service to both internal and external customers.
- Support the promotion of DVSA's digital services
- Use judgement to action DVSA/customer requirements in line with current procedures and practices
- Ensure all administrative work is completed and recorded accurately
- Use information resources to support customer service
- Keep up to date with current procedures and practices
- Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan
- Promoting and respecting team working ethics by building good working relationships using co-operation and discussion
- Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.
- Act with honesty and integrity upholding the reputation of the Agency, Department and Civil Service.
- Where necessary work in collaboration with colleagues across all functions for the good of DVSA and to create a high performing and well-respected Agency.
- Liaise with relevant internal departments to ensure customer needs are met
- Ensure good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers
- Support the department by contribution towards the staff engagement plan.
- Good written and communication skills
- Ability to handle challenging enquiries
- Prioritise workloads to aid productivity
- Manage time effectively
- Must be willing to work flexibly around the needs of DVSA to provide cover to all customer groups.
- 100% office attendance is required at the office location during the training period
- Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment.
- Be a good Team player with the ability to work on one's own initiative.

**You will benefit from**
- Full training and induction
- Accrue holiday hours as you work
- Brook Street (UK) Ltd back-office support and mentoring

***

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

The hours of work will be between 8am and 6pm on a shift rotation Monday to Friday and the rate of pay is £12.36 per hour on a full-time basis.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

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