Admin Officer

1 week ago


Swansea, United Kingdom Brook Street Full time

Customer Services Officer Location: Swansea, SA7 9FQContract: Temporary - 6 months (with potential extension)Pay Rate: £13.90 per hourHours: 37.5 per week | Monday-Friday | 8am-4pm/9am-5pm (flexibility required)Working Pattern: Fully office-basedStart Date: Monday 19th January 2026 We are seeking organised and customer-focused individuals to join the Customer Resolution Team within HM Land Registry. This role is ideal for someone with strong communication skills who can deliver a high-quality correspondence service and support the resolution of customer enquiries. You will play a vital role in ensuring accurate handling of customer correspondence, following established guidance, and helping the wider team maintain excellent service standards. Key Responsibilities Handle customer enquiries in line with HM Land Registry practice and guidance Consult guidance and seek support from colleagues when queries fall outside technical authority Process, settle and resolve points arising from customer correspondence Record actions accurately and follow the correct procedures Take ownership of personal development through continuous learning Team Contribution Support Customer Resolution Team leadership and contribute to service improvements Participate in embedding new processes and adapting to changing customer needs Stay up to date with Service Line initiatives and maintain all relevant standard operating procedures Essential Skills and Experience Strong written communication skills Excellent customer service approach Confident in following guidance and procedures Ability to manage workload and prioritise effectively Good attention to detail and accuracy Proficient in MS Office, including Word, Excel and MS Teams If this is a role you would be interested in, please apply online today. Successful candidates will be subject to a DBS check and 3 years of referencing. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. #J-18808-Ljbffr


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