Senior Administrative Assistant

**Job Details**:
**Job Reference**:HCC619279
**Salary Range**:£24,405 - £25,430 per annum
**Work Location**:Hampshire Equipment Services, Basingstoke
**Hours per week**:37 (part-time hours will be considered)
**Contract Type**:Permanent
**Closing Date**: 24 February 2025

**The Role**:

- Join our friendly team as a **Senior Administrative Assistant**at Hampshire Equipment Services (HES), where we support people across Hampshire who need additional care.

As an integral part of our small supportive team, you’ll carry out vital administrative tasks and customer interactions, ensuring the smooth running of our service. Your work will be confidential, demanding, and at times emotionally challenging, but always rewarding, which will suit your sensitive and flexible approach. You’ll be part of a service who are committed to promoting people’s independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care.

**What you’ll do**:

- **Foster Connections**: Build and nurture positive working relationships within our team and with our service users.
- **Solve Problems**:Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
- **Ensure Accuracy**: Perform data checking and monitoring tasks, including working with spreadsheets to keep everything running smoothly.

**What we’re looking for**:

- Previous administrative experience or equivalent.
- Good IT skills with MO365 experience (including Word, Outlook and Excel).
- Excellent organisation and prioritisation skills.
- Strong communication, interpersonal and teamwork skills. Patience, compassion, and empathy in all interactions. You’ll treat all service users with dignity and respect and have a strong focus on customer service.**Why join us?**
- **Make a Difference**:Work in collaborative partnership with organisations across Health and Social care to maximise independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire. For further information please visit our Reablement website.
- **Career Growth**:Access to a wealth of rewarding career choices. This role offers excellent growth opportunities, allowing you to develop your skills and advance your career within a dynamic and supportive environment.
- **Professional Development**:Supportive supervision and continuous learning opportunities.
- **Employee Support**:Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- **Competitive Benefits Package**:Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.

**Working Patterns**
The working hours for this position follow a current pattern of Monday - Thursday, 8.30am - 4.30pm and Friday 8.30am - 4.00pm.

**Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.**
***Applicants can expect to hear from us within two weeks of the advertised closing date.**
- Other job titles you may be searching for: Receptionist, Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator._

**Values Based Recruitment**:
**Additional Information**:

- Find out more about Working with us in Adults’ Health and Care, including our benefits and the recruitment process.

**Contact Details for an Informal Discussion**:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.