Aircraft Dispatch Agent

**Vision** - applicants must have a visual acuity (using corrective lenses if necessary) of at least 6/7.5 in the better eye and 6/60 in the other. Visual fields will be checked by confrontation method and If there is any doubt then an optician report is required.
- **Colour perception** - applicants are required to distinguish the colours red, green and white using the Ishihara test plates (24) - 15 plates, presented in a random order, which must be identified without error or via an approved advanced colour vision test. The use of colour correcting lenses are not acceptable.
- **Hearing** - applicants must have the ability to hear a forced whisper in either ear at a distance of 2 metres. In case of doubt an audiometric examination will be necessary.
- **General Health** - applicants must disclose any medical condition, which might affect the ability to operate / drive safely. On disclosure of a medical condition which may affect the ability to operate / drive safely, reference is made to the Driver and Vehicle Licensing Agency (DVLA) “Assessing-fitness-to-drive-a-guide-for-medical-professionals”.

The above will be assessed via our occupational health partner during the recruitment process and does not affect your statutory rights associated with the Equality Act 2010.

Glasgow Prestwick Airport (GPA) is situated on the beautiful coastline of South Ayrshire in the West of Scotland about 30 miles South West of Glasgow. Owned by the Scottish Government, GPA directly employs more than 250 people and supports over 4,000 jobs across the aerospace cluster. Situated in the heart of Scotland’s aerospace industry we offer a diverse range of in-house aviation services providing vital connections to the rest of the world.

**Job scope**:
The role of a Dispatch Agent is primarily to be a Turnaround Coordinator (dispatcher / handler), who is responsible for the coordination and safety of all applicable aircraft handling activities relating to a turnaround. This includes completion of mandatory documentation to account for what has been loaded and secured in an aircraft.

The initial focus will be aircraft turnaround training on B747F and B777F cargo flights and in particular the in-plane cargo loading systems. Training will then progress to mail, passenger, and ad hoc flights. Fixed Based Operations (FBO) fuel bowser training may also be required as you progress in role.

Responsibilities will include:

- To perform the daily dispatch, load control and FBO operation.
- To ensure a high level of customer service is provided to all passengers and crew.
- To ensure aircraft is handled and dispatched in compliance with all regulatory, airline, company and departmental policies and procedures.
- To co-ordinate all dispatch and ramp activities during the turnaround of passenger, freight and FBO aircraft, ensuring this is done in accordance with all operator and local procedures (Turnaround Plan).
- To prepare load plans, load sheets, and weight & balance for passenger and freight aircraft ensuring all parameters are adhered to.
- To perform or delegate passenger guidance ensuring safe movement on the apron.
- To process handling requests and ensure the booking database is updated.
- To liaise with Airfield Operations to ensure efficient use of parking stands.
- Allocate the flights according to Dispatcher and FBO skill levels.
- To maintain an accurate log of aircraft movements and associated data.
- To ensure appropriate crew briefings are available for all flight movements.
- To carry out the headset function during the push back process.
- To ensure accurate records are kept. For example, station flight files and flight reports.
- To complete delay reports.
- To carry out Ground Services Band 1 skills.

The following experience is preferred but not essential as full training can be provided:

- A basic knowledge of the Air Traffic Control system. For example, CFMU, slots and re-routes.
- A basic knowledge of weather. For example, decoding METARS and TAFS
- To be competent in RT communication processes including the ground-to-air radio.
- Comply with UK Right to Work checks and provide associated relevant documentation at interview.
- Confirm your identity by providing a copy of your passport or driving licence.
- Provide GPA with a complete five-year referencing history inclusive of all employment, self-employment and education. Any gap period of 28 days or more must be covered by a personal reference to which you must also provide contact details.
- Upon request, provide a Criminal Record Check Certificate (Basic Disclosure) from Disclosure Scotland. This must not display any disqualifying convictions as detailed on the Civil Aviation Authority website.
- Where applicable, undertake a Counter Terrorist Check (CTC) and understand that deployment to any security related activities is conditional upon the satisfactory result of such a check.

To ensure maximum efficiencies within the operation, flexibility is essenti