Customer Service Call Centre Agent

**Call Centre Agent - Sheffield (Home/Office Based)**

Are you ready to embark on a thrilling career that combines your exceptional communication skills with your passion for helping others? Look no further Our client, a prominent debt recovery company, is seeking talented individuals to join their dedicated team as Call Centre Agent. With offices conveniently located just north of Sheffield City Centre, this is an opportunity to be a part of our client's ambitious growth plans and make a real impact in the world of debt recovery.

**Who They Are**:
Our client collaborates with prominent retail, banking, and commercial businesses across the UK to recover overdue debts and create tailored payment solutions that empower individuals to overcome their financial challenges. As a team of over 450 professionals, they work tirelessly to ensure people can clear their debts and achieve financial freedom. Now, they are seeking individuals who share their vision and are eager to join their dynamic team.

**The Role**:
As a Call Centre Agent you will be at the forefront of our client's mission, engaging in meaningful conversations with businesses and individuals to recover outstanding debts. Your empathetic approach and exceptional communication skills will be crucial as you navigate sensitive situations with professionalism and finesse. Every interaction will be an opportunity to build relationships, negotiate payment solutions, and contribute to our clients' and customers' financial well-being.

**What You'll Do**:

- Engage in inbound and outbound telephone calls to businesses and individuals to recover outstanding debts.
- Handle difficult conversations with empathy, sensitivity, and professionalism.
- Maintain accurate records of conversations and payment agreements in the client's customer database.
- Follow established processes and guidelines to ensure effective debt collection.
- Thrive in an open-plan contact centre environment, achieving personal and team targets.
- Enter customer payment details accurately into the client's systems, ensuring precision and efficiency.

**What They're Looking For**:

- Previous experience in a call centre or credit control role, showcasing your ability to thrive in a customer-focused environment.
- Clear and confident communication skills, both written and verbal, to effectively engage with customers and maintain accurate records.
- A drive to surpass targets and earn additional rewards based on your achievements.
- Strong IT skills and a knack for adapting to new technologies and systems.
- Comfort in navigating difficult conversations, demonstrating resilience and problem-solving abilities.
- A curious mindset with the ability to ask the right questions and gather essential information.

**Perks and Benefits**:

- Competitive basic salary of up to £24,000 per year (depending on experience).
- Monthly bonus structure based on performance, providing a realistic earning potential of £28,000+ per year.
- Full-time permanent position, offering stability and opportunities for growth.
- Work-life balance with shifts between 8 am and 8 pm, Monday to Friday.
- A blended work environment split between home and our client's conveniently located Sheffield office.
- Joining a passionate team dedicated to making a positive impact in people's lives.

**Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Sheffield, South Yorkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Collections: 1 year (required)

Work Location: In person