Receptionist

Undertake daily opening and closing procedures including cash handling and banking procedure.

Optimise diaries through efficient management processes, ensuring appropriate spread of appointment types

throughout each day
- Take action to fill cancellations immediately to reduce any potential surgery downtime
- Share customer feedback with the Practice Manager, be able to handle and diffuse complaints in the first instance,

highlight issues and complaints where appropriate
- Adhere to all mydentist procedures ensuring own and others safety
- Ensure waiting areas, corridors, stairs and immediate external areas are kept clean, tidy and free from slip and trip

hazards
- Read and comply with mydentist safeguarding policy, health and safety policy statement and handbook

**Customer Journey**
- **Aware & Fact Find - **Clear and knowledgeable with an honest approach to talking to customers about

treatments and potential costs involved
- **Interest **- Respond to customer enquiry within 24 hours
- **Decide - **Immediate response to any type of appointment need
- **Confirm - **Immediately and reconfirm prior to arrival, provide necessary information such as how to find us,

parking, costs and what to bring
- **Arrival - **Welcoming greeting, thank them if they have had to wait, ask how you can help the customer today

and handle the response as per the customer journey standards. If they are here for an appointment inform

them if there is any wait and approximate. Time of wait. Confirm and update contact details including
- **Wait - **Put the customer at ease, answer any queries and offer assistance with form completion
- **Wrap Up - **Take feedback from the clinical team in order to proceed with the customers next steps
- **Next steps - **Offer relevant consumables, take payment, book another appointment for the customer and if
- **Close - **Ensure customer leaves knowing when and what will happen next, say goodbye and see you soon
- **Next Time - **Make sure patient returns to practice next time by promptly answering any enquiries, keep them

engaged particularly if there is a long time between appointments and check contact details

**Team Working**
- Work as part of the team, being flexible supporting any other areas as required including covering within

surgery (if qualified) as necessary
- Attend and participate in team meetings, training and performance reviews. Take ownership for own

development utilising The Academy
- Liaise closely with nurses and dentists to ensure smart diary management
- Be vigilant and report any equipment defects, maintenance or safety issues or any accidents to the Practice

Manager immediately. Co-operate with any investigations in order to prevent reoccurring incidents
- If a practice does not have a Head Nurse / Head Receptionist or PSM position within the structure the PM

may designate a Receptionist to deputise in their absence
- Any other duties as required including supporting other mydentist practices

**Person Specification**
- Excellent interpersonal skills
- Customer service skills, previous experience of working on a busy reception in a customer focussed

organisation desired
- Demonstrates flexibility
- Able to build strong relationships with the practice team
- Excellent verbal and written communication skill
- Ability to use IT and operate a computer based systems, experience of using R4 desired
- Willingness to train as a Dental Nurse where required within the practice

Hours: 40 across 5 days of the week. May include some Saturday work.

**Salary**: £10.00 per hour

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Cullompton EX15 1AB: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (preferred)

Work Location: One location