Client Lifecycle Management Senior Pm/ Programme

Client Lifecycle Management Senior PM/ Programme Manager provides the appropriate Programme, Change and Project Management technical expertise for a large Client Lifecycle Management transformation.

**Client Details**

A large international bank based in London.

**Description**

**& Responsibilities**
- Lead cross-functional EMEA-wide programme and/or project teams, managing all project lifecycle activities associated with change that is client lifecycle management, regulatory or business driven, frequently long-term, business-wide and high in risk, scopeand complexity.
- Accountable for managing the programme or project lifecycle and budget in line with the Methodology, consistently demonstrating ownership of the entire process from beginning to end and ensuring that all benefits and deliverables are aligned with objectivesand commensurate with our business profile.
- Influence, motivate and manage diverse teams across the EMEA organization, including representatives from a wide variety of departments across a range of corporate grades to ensure timely delivery of required results with least possible impact on the bank'sbusiness and customers.
- Plan and drive completion of all outcomes and/or deliverables including the business case, regulatory requirements, programme/project roadmap, benefits baseline, budget, testing, deliverables implementation and handover into business as usual
- Identify and then judge when to escalate risks and issues and their associated mitigation plans to the C-level Sponsors and appropriate committees (SteerCo/ExCo) in order to prevent impact or additional risk.
- Accountable for achieving appropriate governance and transparency, liaising with multiple members of senior management and external parties so that the appropriate oversight is achieved.
- Ensure that all deliverables achieve compliance for the organisation, are firmly within current market practise and can withstand formal regulatory scrutiny.
- Recognize, address and rapidly adapt to ongoing change during the lifecycle. Document internal and external impacts including impact on existing policies and associated procedures, formulate and present suitable mitigation plans and ensure all updates arecompleted to impacted areas.
- Contributes to the wider team by mentoring and guiding more junior staff, managing contract/temporary staff and has an 'ambassadorial' role on behalf of the project team with the EMEA booking offices to proactively build and support a strong ongoing informationdialogue.

**Profile**

**Client Lifecycle Management Senior PM/ Programme Manager Education & Qualifications**
- Industry recognised modern programme and project management qualification such as MSP, PMP, Prince 2 or APM preferred
- Change Management qualifications desirable (such as APMG or PROSCI)

**Experience & Knowledge**
- Strong change background and experience of programme managing enterprise Client Lifecycle Management (CLM) transformation
- Working knowledge of the EMEA regulatory requirements impacting CLM
- Proven experience of handling all CLM aspects including processes, data, policy, client experience, compliance requirements, system architecture, digitisation and workflows.
- prior experience of successfully delivering complex multi-dimensional transformation and change projects and programmes within financial services to streamline and gain efficiencies
- sound understanding of corporate objectives and ability to align change with the business strategy
- ability to lead rather than manage, set the vision for the initiative, gain team and organisational buy-in, anticipate and resolve conflict, motivate, negotiate and coach so that project objectives are met.
- strong, effective communication and interpersonal skills including diplomacy in offering challenge
- proven understanding of effective team building and team management skills.
- practical and willing to get involved in tasks, when necessary, to ensure objectives are achieved

**ability to work to multiple deadlines and under pressure**

**Job Offer**

This role is paying up to £700 per day on a PAYE basis.