Customer Service Administrator

11 hours ago

Trowbridge, United Kingdom Airsprung Group PLC Full time

**Customer Services Administrator**

As a Customer Services Administrator you will be the first point of contact for assisting our customers and retailers with queries relating to their orders, processing their orders onto our system, and taking responsibility for ensuring you provide exceptional customer service to them.

Duties will include, but are not limited to:
- Being a first point of contact with customer enquiries and complaints
- Following through a customer query or complaint to a satisfactory, and timely, conclusion
- Accurate data input of sales orders
- Generating customer order labels from pre-loaded templates
- Booking deliveries in with either customers or couriers
- Accessing courier portals to chase deliveries or confirm receipt of goods.
- Liaising with all levels of stakeholders across the business, which may include going into our onsite factory and dealing with own drivers and couriers
- Ad-hoc duties as needed

Contract Type: Permanent

Working Hours:
37.5 hours 8.30am - 5.00pm
Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: £17,000.00-£20,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Trowbridge: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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